Job summary
We are seeking an IT analyst to support with IT deployment and service and to have come from a manufacturing environment that has used specialist printers/barcode scanners for our client in Titchfield, Hampshire.
Key skills required for this role
IT, IT Analyst, Manufacturing,
Important
Aerosapce, Aircraft Painter, Paint Technicians
Job description
IT Support Technician - Aerospace Sector
Location: Titchfield
Contract: PAYE until February 2027
Rate: DOE
1. £20.79 PAYE (£23.81 incl. holiday pay)
2. Equivalent to £27.62 Umbrella
About the Role
We're seeking an experienced IT Support Technician to join our aerospace client's team in Titchfield. This is a fantastic opportunity to support a major site relocation and project while providing technical assistance to both local and remote users. You'll manage hardware and software lifecycles, deliver operational IT support, and help maintain compliance with internal IT policies and standards.
Key Responsibilities
3. Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals.
4. Install and support operating systems and productivity software.
5. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels.
6. Provide on-site IT support and assist in resolving broader technical issues.
7. Contribute to root cause analysis and long-term problem management.
8. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices.
9. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets.
Skills & Experience Required
Education:
10. Associate degree or high school diploma (required)
11. Bachelor's degree (preferred)
12. ITIL Foundations certification
13. CompTIA A+ certification
Experience:
14. Minimum 2 years' IT support experience in a hands-on technical role
Technical Skills:
15. Microsoft Windows OS and Office suites
16. Hardware: PCs, laptops, mobile devices, peripherals
17. Basic knowledge of IT infrastructure: networks, servers, storage, phone systems
18. Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers)
19. Understanding of cybersecurity principles
Soft Skills:
20. Strong troubleshooting and problem-solving ability
21. Ability to adapt to complex, fast-moving IT environments
22. Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management
Interested?
Apply today to be part of a high-profile aerospace project and a busy, supportive IT environment.
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