About Us Role Summary The Senior Manager, GCX Sales Operations is responsible for leading the analytics strategy, reporting infrastructure, and tooling ecosystem that supports GCX leadership and cross-functional partners. This role owns the design, development, and optimization of dashboards, operational tools, and data models that deliver visibility, insights, and decision support across Customer Success Managers (CSMs), Renewals organization, Technical Account Managers (TAM), Professional Services (PS), and Global Support teams. In this role, you will lead the analytics roadmap, run core operating cadences, and partner closely with Sales Ops, RevOps, FP&A, and IT to standardize business metrics, streamline data flows, and ensure GCX leaders have high-quality, actionable insights. The ideal candidate is a highly analytical leader with deep experience in Power BI, Salesforce, and enterprise data environments—capable of translating complex business questions into scalable reporting solutions and driving continuous improvement across the organization. What You Will Do Tools, Systems & Data Infrastructure Own the Power BI analytics ecosystem for GCX, including data modeling, optimization, refresh processes, permissions, governance, and quality assurance. Build and maintain the reporting infrastructure that powers GCX operational metrics, pipeline visibility, performance dashboards, and leadership reporting. Serve as product owner for data sources feeding GCX analytics (Salesforce, ServiceNow, subscription/ERP systems, customer-health tools, and Snowflake). Partner with Sales Ops, RevOps, FP&A, and IT to align definitions, pipeline logic, customer hierarchies, and data governance standards. Continuously assess, evaluate, and introduce new tools and technologies that increase reporting efficiency and improve data accuracy. Analytics & Business Intelligence Design, develop, and manage scalable dashboards, analytical models, and reporting frameworks used by GCX executives and operational teams. Analyze customer journey, sales funnel, renewal pipeline, TAM/PS utilization, and Support performance data to deliver actionable insights. Build weekly, monthly, and quarterly reporting packages with clear summaries and recommendations for senior leadership. Translate leadership questions into measurable KPIs, repeatable reporting structures, and insights that drive data-driven decision-making. Perform deep-dive analysis to identify trends, operational risks, opportunities, and efficiency improvements across GCX motions. Operational Excellence & Cross-Functional Partnership Align analytics, tooling, and reporting with GCX strategic priorities, quarterly business reviews, MBO planning, and annual forecasting cycles. Drive standardization of metrics, definitions, reporting cadences, and dashboards across global GCX teams. Support planning activities including capacity models, segmentation, coverage ratios, headcount planning, and performance tracking. Partner with Enablement to ensure teams are trained on tools, dashboards, data literacy, and analytics best practices. Represent GCX as a subject matter expert in company-wide analytics and operational data initiatives. People Leadership Lead and mentor a team of analysts and tool specialists, fostering a culture of analytical rigor, operational excellence, and continuous improvement. Set team priorities, manage intake and sprint cycles, and ensure high-quality delivery across analytics initiatives. Provide coaching and development opportunities to strengthen technical and business acumen within the team. Key Metrics of Success Accuracy, scalability, and adoption of dashboards and analytical models across GCX. Reduction of manual reporting through automation and standardized datasets. Improved forecast accuracy, customer health visibility, and operating rigor for GCX leaders. Timely, high-quality insights that accelerate decision-making and drive business outcomes. Alignment of GCX reporting with enterprise-wide metrics, definitions, and governance. What You Will Bring Required 7 years in Sales Operations, CS Operations, RevOps, Business Intelligence, or analytics-focused roles. 7 years of experience with visualization tools, with deep expertise in Power BI (data modeling, DAX, Power Query, governance). Expertise in data tools such as Snowflake, Salesforce, Excel, and other data visualization or reporting tools Proficiency with Salesforce reporting, data structures, and cross-functional operational datasets. Experience with Snowflake, Excel, and enterprise data environments. Demonstrated ability to build and scale reporting frameworks, KPIs, and data models for executive stakeholders. Proven experience supporting senior leaders and operational teams with actionable insights and data-driven recommendations. Strong storytelling and communication skills—able to turn complex data into clear, concise insights for technical and non-technical audiences. Experience mentoring or guiding analysts or junior team members. Preferred Experience in SaaS or subscription-based businesses supporting post-sales or global customer organizations. Familiarity with ServiceNow, PSA tools, customer-health platforms, and usage or telemetry analytics. Background in SQL or Python for data extraction, transformation, or advanced analysis. Experience working directly with regional field operations teams or sales executives. In Canada, the base salary for this role ranges from $131,000 to $219,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. li-remote B2 li-ND2 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.