Title: LOUNGE MANANGER
Reports to: OPERATION MANANGER
Summary of Position:
Responsible for the Unit's business performance, quality standards, health and safety, as well as staff and customer satisfaction. Representing the company with airport authorities and being the first point of contact. Overseeing and implementing any new Plaza services, products and offerings in the lounge and at the airport. Support colleagues in the lounge when it is busy.
Duties & Responsibilities:
Responsible for the business performance of the Lounge
Analyze and plan sales levels & profitability, set budgets or agree them with Senior Management
Lead and coordinate the Reception, Front of House, Cleaning, Maintenance and Good Receiving teams to operate the Lounge.
Oversee day-to-day operations to deliver high level of service for our Guests consistently. Undertake a busy and fast paced role with varied duties
Review work procedures and operational problems in order to determine ways to improve the services, performance and safety. Responsible for organizing all SOP's, Product Specs, Planograms, Daily Procedures.
Check stock levels, order supplies, prepare cash drawers and petty cash. Handle administration duties include staff roster and duty assignments. Organize Staff yearly appraisals following PPG Guidelines.
Responsible for staff scheduling ensuring that weekly work schedules and annual leave planners are administered and filed correctly.
Organize and direct staff training programs with the training department, resolve personnel problems, hire new staff, evaluate employee performance and plan staff development.
Prepare various business reports (including staff control, food control and sales) and participate in ad-hoc assignments.
Contribute ideas and develop innovative programs to enhance customer satisfaction. Comply with licensing laws and other legal requirements.
To work in a great harmony and liaison with Executive Chef to ensure smooth F&B operations.
Organize Staff yearly appraisals following PPG Guidelines.
Supervise the team and duty managers, conduct regular briefings and debriefings when it is required, provide trainings, generate feedback, monitor team member`s performance and report regular and/or irregular basis.
Qualifications / Essential Skills:
Previous management experience in the hotel/hospitality sector
Calm, efficient and organized Excellent personal presentation and communication skills A passion for delivering exceptional levels of Guest service
Ability to listen and respond to both guest and colleagues needs
Multi-lingual an asset
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
Knowledge of health and safety including food hygiene standards
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
Criminal Record Check will be required.
5 years background check is required to work at the airport.
Job Types: Full-time, Permanent
Benefits:
* Company events
* Company pension
* Free parking
* Gym membership
* On-site parking
Ability to commute/relocate:
* Edinburgh EH12 8NP: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Please confirm you are happy to work the following rota patterns:
a. Morning Shifts (4am to 1pm)
b. Evening Shifts (12noon to 09.30Pm)
c. Rota equals = 2X morning, 2X Evenings, 2X days off
Experience:
* Supervising experience: 5 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person