On behalf of our GoC Defence client, S.i. Systems is searching for ERP System Analyst (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations.
The analyst will work directly with Royal Canadian Air Force (RCAF) technicians, supervisors, and senior maintenance managers to enable effective use of the DRMIS Enterprise Maintenance system during daily operations, exercises, and deployments.
Must Haves:
1. 3+ years’ experience with SAP PM/MM or DRMIS aircraft maintenance modules
2. Experience supporting field users in operational or deployed technical environments
3. Strong communication skills with ability to coach and instruct end-users
4. Familiarity with service desk/ticketing, incident triage, and functional troubleshooting
5. Secret Clearance
Responsibilities:
Front-Line DRMIS Functional Support
Provide daily assistance for DRMIS incidents, outages, user access, and data errors
Support aviation maintenance personnel in PM, MM, ADO, MAP/QM and related processes
Troubleshoot functional issues in maintenance orders, notifications, task cards, and servicing workflows
Training, Coaching & Instruction
Deliver on-the-job coaching to RCAF technicians on DRMIS usage
Create or maintain lesson plans, job aids, and training materials for CC maintenance
Facilitate training sessions in the PM training database, including MMR/EMR creation
Data Integrity & Maintenance Planning
Validate maintenance structures, equipment records, maintenance requirements, and planning data
Analyze historical maintenance trends and assist with preventative maintenance forecasting
Ensure data readiness for deployments and pack-up kits, including login and equipment readiness
Liaison & Coordination
Act as the link between operational maintenance staff and the central DRMIS/ERP support team
Consult with senior maintenance management and external agencies regarding data quality and workflow optimization
Support the DDRMIS team with testing quarterly fixes, enhancements, and software updates
Technical & Hardware Support
Provide hands-on support for DRMIS-related hardware, including deployed laptops, FTP servers, and connectivity issues
Maintain continuity of DRMIS access during deployments, exercises, and remote operations