On behalf of our GoC Defence client, S.i. Systems is searching for ERP System Analyst (DRMIS Field Service Representative) to deliver embedded, front-line SAP/DRMIS support for aircraft maintenance organizations.
The analyst will work directly with Royal Canadian Air Force (RCAF) technicians, supervisors, and senior maintenance managers to enable effective use of the DRMIS Enterprise Maintenance system during daily operations, exercises, and deployments.
Must Haves:
1. 3+ years’ experience with SAP PM/MM or DRMIS aircraft maintenance modules
2. Experience supporting field users in operational or deployed technical environments
3. Strong communication skills with ability to coach and instruct end-users
4. Familiarity with service desk/ticketing, incident triage, and functional troubleshooting
5. Secret Clearance
Responsibilities:
Front-Line DRMIS Functional Support
6. Provide daily assistance for DRMIS incidents, outages, user access, and data errors
7. Support aviation maintenance personnel in PM, MM, ADO, MAP/QM and related processes
8. Troubleshoot functional issues in maintenance orders, notifications, task cards, and servicing workflows
Training, Coaching & Instruction
9. Deliver on-the-job coaching to RCAF technicians on DRMIS usage
10. Create or maintain lesson plans, job aids, and training materials for CC maintenance
11. Facilitate training sessions in the PM training database, including MMR/EMR creation
Data Integrity & Maintenance Planning
12. Validate maintenance structures, equipment records, maintenance requirements, and planning data
13. Analyze historical maintenance trends and assist with preventative maintenance forecasting
14. Ensure data readiness for deployments and pack-up kits, including login and equipment readiness
Liaison & Coordination
15. Act as the link between operational maintenance staff and the central DRMIS/ERP support team
16. Consult with senior maintenance management and external agencies regarding data quality and workflow optimization
17. Support the DDRMIS team with testing quarterly fixes, enhancements, and software updates
Technical & Hardware Support
18. Provide hands-on support for DRMIS-related hardware, including deployed laptops, FTP servers, and connectivity issues
19. Maintain continuity of DRMIS access during deployments, exercises, and remote operations
Requires to be On Site in Trenton