At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you'll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you're looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.
Job responsibilities
* Welcoming customers, building relationships and delivering fantastic customer service
* Understanding what matters most to each customer and helping them with their travel money needs
* Putting your training into action and offering expert advice on our products and services, converting interest into sales
* Consistently work towards achieving and exceeding team sales targets
* Working in a fast‑paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
* Working together as a team driving performance, delivering excellence and celebrating success together
* Following company processes and paying attention to detail to keep everything on track
* A great communicator who has a passion for great customer service
* Someone who actively listens to understand our customer needs and create a fantastic customer experience
* A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day
* A real team player who's ready to learn, grow and develop as part of our amazing team
Optional benefits
* Private Medical, Dental, and Critical Illness Insurance
* Discounted health checks and wellness screenings at preferential corporate rates
* Wellbeing support: programmes to help with physical, mental, and financial wellness
* Bravo Benefits: Discounts across retail, travel, and lifestyle
* Flexible shift patterns and voluntary overtime during busy seasons
* 25 days holiday + bank holidays (pro‑rata)
* Monthly bonus when you hit your targets
* Pension plan with Scottish Widows
* Career development access to training, learning pathways, and internal opportunities
Hiring process
1. Application review – we'll discuss if your experience matches what we’re looking for
2. Online interview – meet a team member, learn more about the role, and complete a short currency conversion exercise
3. Bureau visit – meet the manager, see the bureau in action, ask questions
4. Offer – if it’s a good fit, we’ll offer you the role and begin pre‑employment checks (Criminal Conviction, Credit, and Sanctions checks)
About Travelex
We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money quickly, safely, and simply. At Asda Travel Money, we bring that expertise to local communities across the UK.
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