Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company
* Start date: 12th January 2026
* Location: Within a 90‑minute travel radius of your home (applicants must reside within Rochdale)
* Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus; monthly bonuses typically £200‑£400, earnings potential up to £35,765 per year (inclusive of car allowance)
* Hours: Flexible, 40 hours per week (including peak shifts)
* No warrant work involved.
About The Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your Key Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non‑regulated clients, including reconnection visits
* Accept payments, set up repayment plans, and re‑engage customers with client services
* Educate customers about the potential consequences of non‑payment
* Use an Orbit‑supplied iPad to update account outcomes in real time
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and required business insurance
* Tech‑savvy and comfortable working independently
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral bonus scheme
* Uncapped monthly bonuses (£200‑£400 typical)
* Comprehensive 5‑week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Working Hours
* 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm, Saturday 9am‑1pm
* 10 of your 40 hours must be worked during prime hours (4pm‑8pm Monday and Saturday 9am‑1pm)
Job Type
Full‑time
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