Overview
Job Title: Social Media Advisor - German
Location: Permanently site based, at our Belfast VR Hub (BT1 3NR).
Hours: 40 hours paid production scheduled between 6am - 7pm, Monday to Sunday.
Salary: £28,017.60 per annum + additional perks and company benefits to help support your unique lifestyle.
Must be fluent in English and German (B2 CEFR level).
What you will do in this role
* Our team connects and engages with users on a global scale via a range of communication channels including social media, chat platforms and voice to provide support on VR technologies and products.
* Provide a "white glove" experience to customers via phone, online forums, social media platforms and product review platforms.
* Own and resolve issues for customers using the tools and resources provided.
* Deliver assistance in an engaging manner, supporting customers at all experience levels.
* Provide professional responses to user comments and questions and resolve problems and issues.
* Represent the client and their products by embracing culture and tone of voice in every social interaction.
* Help identify opportunities to reduce customer effort and drive user satisfaction.
* Identify and understand customer pain-points at the earliest opportunity.
* Monitor forum channels, review issues or concerns and escalate/action as appropriate.
* Actively contribute to a knowledge base of resolutions.
* Provide engagement activity support and overall community management services.
* Continuously monitor activity and tailor responses to the client and products’ brand personality, answering all questions fully and accurately.
* Create and promote engaging responses that encourage participation.
* Develop user-generated content to help the online community achieve its goals.
Your Qualifications
* Have professional experience or an in-depth understanding of social media support.
* Fluent in English and German (B2 CEFR level).
* Have the availability to work 5 days per week, between 6am - 7pm.
* Typing speed 55 WPM and accuracy of 95%.
* Experience or interest in virtual reality gaming is desirable.
* Career growth and personal development opportunities.
This full-time position is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We'll provide training, cutting-edge technologies, and ongoing support to help you succeed. Experience the best version of you!
If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ Game-Changers around the globe call Concentrix their employer of choice.
Concentrix is an equal opportunity employer. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Legal and Work Eligibility
Eligibility to work: In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location: GBR Belfast - Maysfield
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Marketing and Sales
Industries
* IT Services and IT Consulting
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