About The Role
CUSTOMER SERVICES - IT'S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there's a place in our Customer Service team for you.
It's not about what you know; it's who you are. As a Hire Controller, you'll be doing one of the most important jobs in our business—looking after our customers. This involves building relationships, understanding their needs, and finding ways we can help them do it better.
In this role, you'll be responsible for delivering a best-in-class service, using your product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and website requests. You’ll manage orders from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You'll need to think on your feet and use your initiative to ensure we deliver the best experience and continuously improve our service.
This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, operational, service-focused environment.
What can we offer you in return?
You'll join a highly successful FTSE100 company—the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including generous holiday allowance (with options to buy and sell), life assurance, retail discounts, employee recognition awards, and a great pension scheme.
About You
If you join our team, we'll provide everything you need and support your success. We'll discuss your training and development needs and your career aspirations.
To succeed as a Hire Controller, you should have:
* Proven experience in a customer service role, preferably handling inbound enquiries and completing transactions successfully
* Experience in the hire or construction industry is advantageous but not essential
* Knowledge of products and a willingness to learn more about our range and business
* Exceptional communication skills, including negotiation and influencing abilities
* The ability to make decisions independently within company policies
* A collaborative team approach
* Flexibility and adaptability to manage multiple tasks in a fast-paced environment
* A commitment to continuous improvement and process enhancement
* Good computer literacy in MS Office and enthusiasm for learning new IT systems
About Us
Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialist operations in Europe. We serve various sectors, including construction, industrial, energy, infrastructure, government, and events. Our teams make the impossible possible, turning "what if" into "what is."
Our people are our greatest asset, and we are committed to creating a diverse and inclusive environment, providing equal opportunities, and fostering fairness and respect.
Your health, safety, and wellbeing are important to us. We support initiatives like mental health campaigns, first-aider programs, and provide access to a 24/7 helpline, counseling, and financial wellbeing services.
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