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Senior Technical Writer to create content for a ServiceNow chatbot implementation., London
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Client:
S.i. Systems
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8804117a6bc7
Job Views:
5
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Our Public Sector Client is seeking a Senior Technical Writer to create content for a ServiceNow chatbot implementation.
The successful candidate will be developing content and integrating a ServiceNow chatbot/virtual agent, ensuring seamless functionality and user-friendly content.
Full time, % remote
Responsibilities include:
* Writing and organizing questions and answers for the chatbot
* Develop and curate content for the ServiceNow chatbot, including writing questions and corresponding answers.
* Create and manage a comprehensive chatbot database.
* Collaborate with the IT team to ensure smooth integration of the chatbot with various platforms (websites, Azure, MS Teams).
* Provide technical writing expertise to support the overall chatbot/virtual agent development process.
* Utilize knowledge of ServiceNow ITSM solutions to optimize chatbot performance.
* Ability to create clear, concise, and user-friendly content.
* experience developing swim lanes, process flow diagrams of workflow of various processes or tasks
Must Haves:
* 8+ Years experience as a technical writer
* 4+ Years experience creating content for chatbots .
* Familiarity with ServiceNow and its chatbot/virtual agent functionalities.
Nice to Haves:
* Experience with integration tools and methods for platforms like websites, Azure, and MS Teams.
* Understanding of chatbot functionality and user experience (UX) principles.
* Experience with change management and user training for new systems.
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