Sales Quality Control Administrator – Manchester
Job Type: Permanent – Monday to Friday 37.5 hours
Job Role:
As a Sales Quality Control Administrator, you’ll be well organised and have great attention to detail. You’ll be a people person, a great communicator and confident to build relationships with colleagues and customers.
The role is responsible for ensuring that post sale contracts are submitted correctly. You’ll have a focus on accuracy and will be keen to develop your product knowledge by keeping up to date with the criteria set by suppliers.
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Job Description:
* To quality control any contract submissions that come through from our internal sales team or our external partners – this will involve call listening against the supplier’s verbal scripts and/or verifying information on a written document
* Repair contract errors on the sales teams/external partner’s behalf where possible – this may involve customer contact
* To help the sales team/external partners with resolving any contract issues where required
* To help the sales team/external partners with any pricing issues they may be experiencing
* Liaising with suppliers either written or verbally to resolve any issues with contract submissions
* To ensure we receive correspondence from the suppliers that the submission has either been accepted or rejected
* To look to resolve any supplier rejections
* To ensure contracts are applied for and liaise with suppliers if this is not the case to reach a satisfactory conclusion
* To ensure any contract sold goes live with the expected supplier on time and that the system is updated to reflect
* Any additional tasks set by the Sales Admin Manager
* To have a good knowledge of the supplier’s criteria and to keep updated with any new criteria added.
* Maintain up to date knowledge of both internal processing criteria and suppliers criteria
Job Requirements:
* Excellent written and verbal communication skills
* Good numeric and computer skills – basic knowledge of Excel and Microsoft Outlook
* Ability to balance priorities and deliver a high level of customer service
* Ability to work within a team environment and alone when necessary
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