Level 2 Apprenticeship - Healthcare Support Worker
The closing date is 17 May 2026.
The Level 2 Healthcare Support Worker Apprenticeship is a developmental role working alongside clinical staff to provide high quality care to patients while completing a recognised qualification. The training programme integrates both academic and work based learning through close collaboration with the Trust and education provider. The outcome of the apprenticeship is to equip candidates with the specific knowledge, skills and capabilities to progress to a Band 3 Healthcare Support Worker role.
INTERVIEWS WILL TAKE PLACE ON THE 27th MAY 2026
Main duties of the job
To deliver high quality, compassionate care under the direction of a registered nurse or other registered professional with a focus on promoting patient centred healthcare and promoting independence. Have proficient attitudes and behaviours compatible with NHS Values. Work as part of a designated clinical and care team delivering care that focuses on the direct needs of the individual. Work collaboratively with the team around them to develop own clinical competence, leadership and reflective practice skills. By the end of the apprenticeship, develop the ability to work without direct supervision and deliver care independently.
Key responsibilities include:
* Supporting patients with daily activities such as washing, dressing and eating
* Maintaining patients privacy and dignity
* Monitoring and recording basic observations
* Assisting nursing staff with clinical duties
* Communicating effectively with patients, families and the healthcare team
Qualifications
* GCSE A*‑D or Grade 3 in English Language or equivalent Functional Skills Level 1 or above, and GCSE A*‑D or Grade 3 in Mathematics or equivalent Functional Skills Level 1 or above
Experience
* Experience in working or volunteering in a customer service or customer-facing role
* Understanding of holistic care
* Understanding and adherence to the confidential nature of work
* Demonstrate an understanding of the requirements of the HCSW role
* Experience of working in a health or social care setting
Other
* Able to assist others with the delivery of care to patients including toileting and personal care
* Personal physical contact with patients
* Dealing with body fluids and odours whilst providing person-centred care to patients
* Applicants will be required to stay on programme for 12 months
* Can work in high‑pressure environments
* Can acknowledge distressing, emotionally challenging circumstances
* Can demonstrate empathy with distressed or anxious patients or relatives
Personal Capabilities
* Work as a member of a team and partake in collaborative working
* Good interpersonal, communication and active listening skills both written and verbal
* Shows an interest in caring for people
* Commitment to personal development
* Flexible, reliable and responsive to change
* Customer care skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Worcestershire Acute Hospitals NHS Trust
£15,600 a year National Apprenticeship Wage
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