Collections AdvisorThe Vacancy
Are you passionate about helping customers?
Are you confident in challenging situations to achieve the best oue?
We are recruiting for Collections Advisors to be part of our Motor Collections teams based from either our Manchester or Cardiff office.
Offering a salary from £25,000 and a discretionary annual bonus scheme, this is the perfect opportunity to start building a fantastic career.
You will be contracted to work 35 hours per week : shift patterns between 8am-8pm Monday to Friday and 8am-12pm Saturdays (1 in 3). Working 2 days per week onsite, 3 days at home.
What's more, we offer 30 days holiday plus bank holidays, so you can really enjoy those important breaks!
We have a fantastic training plan, which is 3 weeks onsite (9am - 5pm) to give you maximum support, with a further training provided in our supportive coaching phase, so you'll have all the tools you need to do your best! Once your training isplete, you'll then move to the hybrid working model.
What would your day look like?
1. You will be making a real difference to our vulnerable customers, who are in financial difficulty, by having open and honest conversations about how we can best help them.
2. Negotiating with our customers who are in arrears for repayment of balances. This involves using your initiative to rmend the best course of action, or alternative resolutions, where necessary.
3. Adhering to all regulatory policies to ensure our customers are treated fairly and the best possible oues are achieved at all times.
4. Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and oftenplex situations.
What do we expect of you?
We are passionate about continuing to grow our diverse team and we wee applications from individuals with;
5. Prior experience in Collections or Debt Recovery
6. Demonstrable experience of supporting customers, working in a contact centre
7. Motor finance experience would be highly desirable, though not essential.
Still curious?
Join us and we'll make the same promises to you as a colleague, as we do to each of our customers. We'remitted to building a working environment that values respect, diversity, andpassion. We wee people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. Please note: we have a thorough screening process for all colleagues which includes a DBS check
Let us tell you a bit about us
We're one of the largest lenders in the UK used car finance market. We've specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We're part of the Aldermore Group, which includes Aldermore Bank plc. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying "yes" to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where youe in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Thepany
We champion equality by supporting the exceptions to the rule and getting finance to where it's needed.
We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around.
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we'll ask you to talk through some examples where you've demonstrated these behaviours in your previous roles.
The Benefits
As you would expect, we offer apetitive basic salary and reward package, and you'll also benefit from ourmitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
Yourpany Benefits
8. Discretionary bonus scheme
9. Aviva Digital GP
10. Bus And Tram Benefit
11. Employee Assistance Programme
12. Eyecare Voucher & Display Screens/Desk Set-Up
13. Flu Jab Vouchers
14. Group Ie Protection
15. Life Assurance
16. Metrolink Annual Pass & Clipper Ticket
17. Microsoft Discounts
18. Private Medical Insurance Shopping Discounts
19. Toothfairy
20. Your Workplace Pension
21. Hybrid Working
Benefits You Can Choose
22. Critical Illness
23. Cycle To Work
24. Dental Insurance
25. Give As You Earn
26. Octopus Electric Vehicles
27. Save Our Planet
28. Season Ticket Loan
29. Spouse Or Partner Life Assurance
30. Technology
31. Wearable Technology
32. Wellbeing App
33. Will Writing
Job ID ALD1095995