Overview
Job Summary: An opportunity has arisen to recruit a full time, fixed term Appeals Case Administrator, who will support Primary Care Appeals to deliver fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and the commissioners of primary care services, such as NHS England and integrated care boards (ICBs).
Main duties
* You will be responsible for the setting up of electronic case files and allocating cases to Case Managers.
* You will be completing any subsequent casework as requested including arranging Oral Hearings of appeals.
* You will be logging and processing PLR notifications and searches.
* You will provide general administrative support for colleagues within the Appeals team and for the wider organisation as necessary.
About Us
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing and eligibility
Closing date: 26 October 2025. We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Details
Date posted: 14 October 2025
Pay scheme: Agenda for change
Band: Band 4
Salary: £26,530 to £29,114 a year
Contract: Fixed term
Duration: 15 months
Working pattern: Full-time
Reference number: 000259
Job locations: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP
Job Description and Benefits
What We Offer In Return
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and innovative work environment.
* Work in a progressive environment towards data-driven strategies.
* A commitment to diversity, equality, and inclusion.
* Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
* Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access.
* 24 hours employee assistance programme from Health Assured (EAP)
* Eye care vouchers for Specsavers.
* Health service discounts.
* Blue Light card, a discount service for the emergency services and the NHS.
* Cycle to work scheme.
* Season ticket loan scheme.
Person Specification
Qualifications
Essential
* 5 GCSEs including English, or equivalent knowledge and skills
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer: NHS Resolution
Address: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP
Employer's website: https://resolution.nhs.uk/careers/
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