Salary: £30,000 - 35,000 per year Requirements: Sure! Here’s your job ad text reformatted into the requested sections and rewritten in the first-person perspective: 3-5 years in an IT support or infrastructure role Strong experience with Microsoft Azure, Intune, Manage Engine, and M365 AZ-104 certification (or working towards it) Confident scripting with PowerShell Hands-on experience with VMs, networking, security, and disaster recovery planning Good communicator, detail-oriented, and a problem-solver Responsibilities: Manage Entra ID, SSO, Azure, VMs, domain controllers, file servers, and RDS. Handle patch management across operating systems, applications, and antivirus (Defender). Ensure compliance with Cyber Essentials and report on system health. Utilize Intune, Autopilot, Apple Business Manager, and Manage Engine for endpoint management and MDM. Maintain device security and compliance through patching and policies. Report on endpoint coverage and conduct daily compliance checks. Implement automation using PowerShell and find smarter, more efficient ways to run systems to reduce manual work. Manage SaaS backup solutions and conduct disaster recovery tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO) and serve as an escalation point during incidents. Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly client reviews to add value, answer questions, and advise on upgrades. Handle support tickets from start to finish, including triage, investigation, resolution, and documentation. Collaborate with internal teams and third parties as needed. Develop knowledge base articles to enhance support speed and consistency. Technologies: Azure IaaS Support Network PowerShell Security Cloud More: We are looking for a skilled 3rd Line Engineer who can take ownership of infrastructure, security, and support across a varied client estate. If you’re comfortable with Microsoft environments, proactive about automation, and solid in backup and disaster recovery, this opportunity is for you. This is a full-time position based in Cardiff, operating on a 4 days on, 4 days off pattern. If this sounds like it could be of interest to you, please apply now for more details. Thank you! last updated 11 week of 2026