Operations Support Job Band: TBC Location of Post: Magheralin Accountable to: Operations Technical Specialist Designated Deputy: None Direct Reports: None Role Purpose: The Operations Support role will provide support for the Production, Processing and Whey teams by ensuring that operational data is effectively collated, reviewed, sense-checked and reported. This will include Milk Intake, Ingredient Usage and Stock Reconciliations, as well as Production and Yield & Efficiency data. The role holder will be expected to understand both the process and product specifications. In addition to collating and reporting information, this role will be expected to sense check and validate the data being collected, to directly investigate anomalies and inaccuracies with the Team Leaders and Co-ordinators to ensure accuracy, to identify and flag variances, exceptions and trends. Ensuring that reports and data analysis findings are sent out to the relevant stakeholders in a timely manner to allow the data to be used effectively to support focus on key priorities and opportunities and ensure timely corrective actions. This role will also work with the Operations and Finance Teams to improve the effectiveness of data collection, analysis and reporting, actively using tools like KPI database/MES to enhance the quality and timeliness of variance, exception and trend information to the Operational Managers. Responsibilities & Measures of Success Relationship Development: Develop strong and collaborative working relationships with Operations, Quality and Stores functions by supplying information and analysis to key stakeholders and input to problem-solving exercises. Build and maintain strong relationships with the Site Management Team, establishing strong communication links and the accurate and timely provision of information including trends and variances with insights to support continuous improvement and process optimisation. Develop relationships with key stakeholders to ensure that data is accurately collated and reviewed, errors are corrected, variances are investigated and detailed reports are provided to meet agreed deadlines. Develop an open, approachable and professional relationship with employees. Have a significant on-floor presence in the production and processing areas and take an active interest in the departments performance. Develop a strong collaborative working relationship with key internal and external stakeholders in relation to ingredient supplies. People / Team: Through a proactive approach, develop a solid understanding of the business including processes and products to understand the numbers being collated and reported and to be able to actively and professionally provide both challenge and support to the team to improve accuracy and timeliness of data reporting. Engage at all levels within the business and work collaboratively to investigate variances to support effective use of production information to drive improvement on a timely basis. Operational Excellence / Continuous Improvement: Own the integrity and accuracy of data reporting within the operational departments. Review data generated by onsite reports (e.g. Yield and Efficiency Report) and provide accurate and real-time synopsis of the data highlighting key points of note to allow managers to make informed decisions relating to production and processing parameters. Provide analysis, trend information and insights for the Milk, Production, Processing, Whey and Stores Managers so they can more effectively focus on the key issues and effectively drive corrective actions and improvement opportunities. Manage supplies of ingredients from key suppliers to ensure that the plant operational efficiencies are maintained or enhanced whilst escalating issues with oversupply/high stock levels along with the relevant recovery plan. Manage transactions to suppliers and customers in a timely manner, presenting accurate data in invoices and purchase orders. Own the models and spreadsheets used and actively work with all stakeholders to continuously improve the efficiency, effectiveness and accuracy of data capture and analysis to drive timely corrective action and operational effectiveness. Promote the CI culture and actively participate in CI events to support business-led initiatives. Facilitate the development and promotion of an open culture of proactivity where people take pride and responsibility in what they do and feel a sense of involvement and self-worth. Actively support increased understanding of key operational data (Yield and Efficiency, Max Capacity, First Pass Good) within the wider operations and site teams. Responsible Care: Promote and support the development of an effective and proactive safety culture on site with the whole team working to identify and eliminate hazards. Ensure that each improvement is appropriately assessed to consider Health, Safety, Environmental and Quality (SHEQ) factors by involving the necessary resource to complete risk assessments and safe systems of work. Undertake any other duties as considered by the company to be within the scope of the role. Core Values: Every employee at every level within Leprino must act, behave and operate in line with the company's core values. Quality: We succeed by making better products, ones that consistently meet our customers expectations and are produced with exemplary food safety standards. We believe if its worth doing, its worth doing right. Service: We recognise our success is tied to the success of our valued customers. Despite our size and scale, we pay attention to the small details that matter. When our customers need help, we strive to be surprisingly responsive problem solvers. Competitive Price: We provide the best combination of performance and value. Customers get more for their money with Leprino Foods. We work hard to run an efficient business so we can always be competitively priced. Ethics: We strive to do the right thing all the time. Were principled and fair in all of our dealings. We take personal responsibility to do our very best. Promises made are promises kept. Our Culture Commitments: To further support our company values, we also work to ensure we meet our culture commitments at Leprino, which are: We focus on people. We are accountable. We collaborate. We are open to change. Person Specification: In applications for this role, the applications will be shortlisted and candidates will be assessed at interview on the following criteria. Criterion Physical: Essential: No health issues likely to preclude employment in the dairy industry. Qualifications and Training Essential: A minimum of 4 GCSEs or equivalent (grade C or above) including Maths and English. Desirable: A-Level Science minimum of grade C, understanding of hygienic food production. Relevant Experience Essential: Minimum of 6 months relevant work experience within a production environment. Desirable: Experience in handling ingredients in a fast-paced FMCG environment, experience gained within a food dairy company. Specialist Knowledge Essential: Good experience of working to system standards for compliance, good understanding and working knowledge of customer audits. Desirable: Experience in handling flow of ingredients into a production environment, experience in data analysis. Skills and Abilities Essential: Excellent communication and interpersonal skills, strong analytical, organisation and planning skills with ability to prioritise effectively, able to work on own initiative, ability to adopt a variety of approaches dependent upon situation and context, sound IT skills in order to use MS Office, databases and the internet efficiently and effectively, excellent written and verbal communication & presentation skills and the ability to communicate effectively with a wide range of people, good influencing skills, strong people management skills including the ability to coach and develop others. Qualities & Behaviours Essential: Self-motivated, proactive, assertive, teamwork oriented, approachable. Additional Requirements or Circumstances Essential: Commitment and enthusiasm, flexibility to meet needs of role. Desirable: Willingness to undertake further self-development. I have received a copy of the job description for my position of Operations Support. I understand all my job duties and responsibilities.