Initially based in a store on the district, following training you will support and cover stores such as Bedford, Milton Keynes, Northampton, Luton, Hemel and Weston Favell. Ideal candidate: We are passionate about ensuring our staff succeed, the role of Trainee Manager is no exception! Following training you will support and hold stores either on a planned or adhoc basis across the surrounding area. We have dedicated trainers in the business that will support you every step of the way along side our management team. You will undergo first class training and development, with a view to you potentially becoming a Cover Manager at the end of your training, and then potentially on to becoming Store Manager of your own Store. You must be fully flexible in terms of travel as you will be working in a number of different stores (all travel paid!) and you will have previous experience of working in retail or a related sector. You must be able to problem solve and think on your feet, alongside this you will be a people person, have the ability to plan and co-ordinate resources and be passionate about the delivery of exceptional customer service. Key activities:
* Motivate and coach the team to deliver excellent customer service
* Lead by example in promoting and recommending complimentary shoe care products, demonstrating confidence with selling and excellent product knowledge, ensuring the very best level of customer service
* Resourcing / drafting rotas, working within budget
* Stock management
* Analysing and interpreting sales performance data and reports
* Making recommendation for ways to improve sales performance, based on analysis of quantitative and qualitative data and identification of customer insights
* Ensure all company standards are implemented and maintained i.e. merchandising, admin
* Support the delivery of KPI's, meeting all company standards
* Assist in recruitment and training of the team
* A hands on leader, with experience in retail or a related industry sector
* Have a positive flexible approach with a can do attitude
* Energy and enthusiasm, with ability to work under pressure, in a demanding fast paced environment
* Have the confidence and ability to motivate, coach and inspire the team
* Numerate
* Attention to detail
* Good communicator
* Be methodical, organised and have a structured approach to work
* Spatial awareness
* Be fully flexible across the week
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