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Customer service assistant

Kilmarnock
University of Northampton
Customer service assistant
Posted: 10 July
Offer description

About you

You will have excellent communications skills and be ready to use them in-person, on the phone, by email and through a chat service.

You will be familiar with using Office 365 and other web applications. You will be confident in identifying and solving problems, or involving others to help.

You will have a good eye for detail and be able to remain polite and calm under pressure.

Qualifications

Essential;

1. Educated to GCSE level, or equivalent in relevant discipline

About us

At the University of Northampton, we are committed to supporting aspirations, creating opportunities, and delivering meaningful impact. Our people are at the heart of everything we do, and we foster a progressive, inclusive environment where excellence thrives for our students and staff.

1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.

Our People
Our staff are our greatest asset. We are dedicated to building an inclusive community that values diversity, promotes wellbeing, and supports personal and professional growth. By developing a first-rate People Strategy, we aim to attract and retain top talent, enhance career progression, and ensure that every colleague feels empowered to achieve their best.

Our Values

2. Inclusivity: We celebrate diversity and ensure that everyone has the opportunity to excel.
3. Sustainability: We are committed to becoming a net zero carbon institution, taking collective action for the benefit of society and the environment.
4. Aspiration: We strive for excellence in all we do, empowering our staff, students, and partners to reach their highest potential.
5. Trust: We build relationships based on respect, transparency, and shared goals.

Together, we are creating a future where our community, our work, and our impact truly make a difference.

Right to work

All candidates will be asked to provide proof of eligibility to work in the UK at interview. Due to the requirements laid out by UK Visas and Immigration regarding Right to Work in the UK, the University can only accept applications from individuals who currently have a status allowing them to work in the UK for this position.

Due to this criteria, we regret that we are unable to offer sponsorship at this time.

Equality

We welcome applications from individuals from underrepresented groups.

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