Job Description
IT Support Engineer - Birmingham (Onsite 5 days per week)
Are you a driven and energetic IT professional ready to take on your next challenge?
We're looking for a 2nd Line IT Support Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham.
What you'll be doing
* Providing 2nd line technical support across desktop, infrastructure and application environments
* Supporting and maintaining Microsoft-based systems (Windows 10/11, Office 365, Active Directory, Azure, Intune, etc.)
* Managing incidents, troubleshooting hardware/software issues and escalating where necessary
* Delivering outstanding customer service to end users and ensuring SLAs are met
* Collaborating with internal teams and external suppliers to ensure smooth day-to-day operations
What we're looking for:
* Previous NHS or healthcare sector IT support experience (highly desirable)
* Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc.
* Confident supporting a wide range of users in a busy environment
* Excellent communication and problem-solving skills
* A proactive, energetic attitude - someone who loves getting stuck in and making things happen
* Happy to work onsite 5 days per week in Birmingham
If this sounds o...