Job Description
Employment Type: Full-Time site based\n\nOverview\n\nWe are searching for a detail-oriented Customer Service Representative to support our clients manufacturing operations. This role blends customer engagement with operational coordination, including inventory tracking, demand forecasting, production planning support, and fulfilment oversight. You’ll be a key link between our clients, production teams, and logistics partners, ensuring smooth order flow and customer satisfaction.\n\nKey Responsibilities\n\n * Serve as the primary point of contact for customer inquiries, order updates, and issue resolution\n\n * Manage customer orders from entry to delivery, ensuring accuracy and timeliness\n\n * Coordinate with sales, production, and warehouse teams to confirm product availability and lead times\n\n * Monitor raw materials and finished goods inventory levels; flag shortages or overstock risks\n\n * Support demand planning by analysing customer order patterns and seasonal trends\n\n * Assist in forecasting demand for key products and raw materials\n\n * Liaise with production planning to align customer requirements with manufacturing schedules\n\n * Track fulfilment status and proactively communicate delays or changes to customers\n\n * Maintain accurate records of customer interactions, orders, and logistics updates\...