Job Title: Terminal 3 Cleaning Supervisor
Salary: £35,867.88
Contract Type: Permanent
Type of Employment: Full Time
Total Weekly Contractual Hours: 39.5
Shift Description: 4 on 4 off; 12 hour shift
Location: Heathrow Airport, 1034 D'Albiac House, Cromer Road, Hounslow, Greater London, England TW6 1SD
Job Overview
* Work within the Soft Services Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
* Successfully undertake the training matrix specific to this role.
* Knowledge of relevant procedures
* Level of customer Service
* Team Player
* Health and safety awareness and knowledge
* Deliver the agreed services within the budget allocated to their role and to the standard required.
Main Duties
* Monitor the performance of all staff in the soft services team.
* Ensure staff are reviewed on a regular basis and annual appraisals are carried out on direct reports.
* Induct and train the Cleaning Services Team as required in line with the MITIE Company Policy.
* Provide specific training on equipment, cleaning practises and use of chemicals to the Soft Services Team on site.
* Manage the holidays and absences of the Cleaning Operatives & Team Leaders to ensure that adequate coverage is available and that cleaning standards are not reduced.
* Manage absence management in line with Mitie Policies and procedires, having a full understanding of the Mitie absence management policy.
* Assist and liaise with the Duty Manager in the selection of suitable cleaning operatives.
* Maintain accurate staff attendance records and ensure the Signing-in Register is completed in line with contracted hours and that these records are reviewed on a daily basis.
* Allocate cleaning duties and areas to Cleaning Operatives ensuring that all areas of the sites are maintained and meet the needs of the contract and any relevant SLA's.
* Complete the Cleaning Services Team site time sheets as required, ensuring that these are processed in line with the Company's time restrictions.
* Ensure team members PIN in as required on site at the arrival and leaving site.
* Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the MITIE uniform when carrying out their tasks.
* Manage and control the issuing and usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
* Carry out a weekly check of all cleaning machinery to make sure that it is in a safe working condition and report any faults to the Facilities Manager.
* Report all accidents and/or potential hazards to the LifeLine and relevant management and update appropriate records as necessary.
* Review all equipment, storage areas and sluice rooms, verifying that they are kept clean and that equipment and materials are left secured when not in use.
* Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives.
* Report any damage and safety defects on the premises to the Engineering Help Center and log where appropriate.
* Monitor the standard of work of the Cleaning Services Team.
* Respond to Customer complaints immediately in conjunction with the Duty Manager.
* Attend appropriate training sessions to update knowledge of cleaning equipment, materials and company procedures.
* Ensure all areas within the premises are cleaned to the required frequency and SLA's.
* Complete stock control/order sheets as directed by the Duty Manager.
* Ensure all Cleaning Operatives are aware of Company/Client statutory fire and safety regulations and provide good safety methods of work.
* Deliver toolbox talks to all cleaning operatives.
* Carry out daily audits reporting faults through clients CAFM system.
* Liaise with Soft Plus Services to complete fabric faults as per SLA.
* Respond to any major leaks or incidents and manage the situation as directed by the Duty Manager.
* Undertake any other related duties which are within the job holder's capability, according to the needs of the business.
What we are looking for
* Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
* Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
* Have a flexible approach to the role.
* Proven Customer Focus and Service Skills.
* The ability to prioritise workload effectively, with good organisational skills.
* Able to work from own initiative.
* Good awareness of Health and Safety legislation.
* Excellent Time Management Skills.
* Good Communication skills.
* An understanding of RAMs and COSH.
* Ensure compliance with Mitie's information security procedures in all activities.
* Proactively identify and report security risks to your manager.
* Report actual and suspected security incidents.
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