Overview
Join to apply for the Warehouse Driver/Online Store Assistant role at West Ham United FC.
Position details
Job Title: Warehouse Driver/Online Store Assistant
Department: Retail
Location: London Stadium, Queen Elizabeth Olympic Park
Reports To: Warehouse Manager
Contract Type: Full-Time (37.5hrs per week over five days out of seven)
Salary: London Living Wage
Overview again
This is a dual-role position, supporting the main warehouse driver with deliveries to regional stores, while also assisting in the online dispatch area with picking, packing, and processing customer orders.
Why Join Us?
* Diversity & Inclusion: We believe a diverse team drives creativity and strengthens performance. We welcome applicants from all backgrounds and identities to apply.
* Health & Wellbeing: We are committed to protecting the physical and mental health of our staff, ensuring a balanced and supportive work environment.
* Career Growth: As part of a premier football club, you will have opportunities to grow and innovate in an exciting and fast-paced environment.
Key Responsibilities
* Support the main warehouse driver with deliveries to our retail stores across the region
* Load and unload stock from the warehouse van safely, quickly, and efficiently
* Issue delivery notes and ensure all documentation is accurate and up to date
* Receive, check in, and count incoming deliveries
* Report any stock discrepancies to the Warehouse Manager
* Assist with regular stock takes and general inventory management
* Pick, pack, and process online and Click & Collect orders
* Handle online customer returns and exchanges in a timely and professional manner
* Ensure all parcels are packed securely to minimise risk of damage during transit
* Provide additional support to other retail locations including the Stadium Store and other West Ham United retail outlets when required
* Assist with shirt printing and product personalisation as needed
Your Skills & Experience
* Must hold a valid UK driving licence with a clean record (no major endorsements or disqualifications) a minimum of 3 years driving experience
* Must be 21 years of age or older (due to insurance requirements)
* Previous experience in a warehouse environment, including driving vans (such as transit or panel vans) is preferred
* Comfortable with loading and unloading goods safely and efficiently
* Basic understanding of vehicle safety checks and road safety regulations
* Good communication skills and a positive attitude when dealing with customers or team members
* Strong coordination and organisational skills
* Ability to work efficiently both independently and as part of a team
* Basic knowledge of Microsoft Excel and Word
* Good level of numeracy and literacy
Other information
Benefits on offer
* 25 days annual leave plus your birthday off
* Pension and life insurance
* Healthcare cash scheme
* Travel season ticket loan
* Cycle to work scheme
* Priority access to apply for match tickets
* Discounted season tickets
* Staff discounts in the club store, café and our official partners products and services
* Discounted gym membership and onsite fitness room facilities
* Family friendly leave policies
* Company Social events
EDI Statement
* The successful candidate must demonstrate a strong commitment to equity, diversity, and inclusion, aligning with the organisation’s business and tactical approach to eliminating barriers and addressing inequity. You agree to actively contribute to creating a discrimination-free and inclusive environment, ensuring equitable access to opportunities and benefits, while fostering a culture of dignity and respect that enables everyone to perform and achieve their potential.
* Candidates must demonstrate their capability and willingness to uphold best practices and procedures, promoting lasting positive change while eliminating biases and barriers to attracting, achieving, and supporting talent from all communities, regardless of background, circumstances, or protected characteristics.
Safeguarding
* The successful candidate must demonstrate a commitment to the safety and welfare of children, young people, and adults at risk of harm across all stakeholders. Everyone, including third parties who work with the Club or the West Ham Foundation, is responsible for ensuring the safety and well-being of vulnerable individuals. Successful candidates must undergo essential background checks before starting their employment, which may include screening of social media. The type of DBS check required will depend on the responsibilities of the position and may be basic, standard, or enhanced.
* The successful candidate agrees to proactively identify and respond appropriately to any concerns, and follow the Club\'s Safeguarding reporting procedures to report allegations of abuse, poor practice, or anything that may impact the welfare of a child, young person, or adult at risk without delay, within 24 hours, or as otherwise directed by the Club’s or the West Ham Foundation Safeguarding Team.
Applications
To apply, please submit your application via our careers portal: https://www.careers.whufc.com
Deadline: 5pm Friday 26th September 2025
Please note: Due to the high volume of applications expected, only shortlisted candidates will be contacted.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
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