Job Description
Product Manager - Customer Experience
Hybrid - Coventry (2x days per week)
Up to £45,000
This is an exciting opportunity to join a growing digital team where you will shape new products that enhance the customer journey. If you enjoy working at the intersection of data, technology, and user experience, this role offers the chance to make a clear, measurable impact.
The Company
They are an established organisation investing heavily in digital transformation and customer‑centric innovation. With a collaborative culture and a strong focus on insight‑driven decision‑making, they are committed to building products that deliver real value. You will join a supportive team that champions new ideas and encourages experimentation.
The Role
• Develop and deliver new digital products that elevate the customer experience.
• Use data and customer insight to inform product strategy and prioritisation.
• Work closely with engineering, design, and commercial teams to define requirements.
• Monitor product performance and iterate based on user behaviour and feedback.
• Contribute to a wider product roadmap aligned with business goals.
Your Skills and Experience
• Strong capability in product ownership within digital environments.
• Confidence working with data, user research, and customer insight.
• Ability to collaborate cross‑functionally and communicate clearly with stakeholders.
• A customer‑first mindset with a focus on solving real problems.
What They Offer
• Competitive salary and benefits package.
• Hybrid working and flexible environment.
• Clear progression within an expanding digital function.
How to Apply
To register your interest, send your CV to riversteytler@harnham.com or apply below.