An excellent opportunity has arisen to work for our established client in Theale as a Service Co-ordinator Working hours are Monday - Friday, 8.30am - 5.00pm.
As the Service Co-ordinator you will be responsible for:
* To assist the Service/Installations Manager & Supervisor.
* To answer the Service Line telephone promptly and pleasantly and to handle all calls/information with discretion and confidentiality. Monitor Service email inbox and deal with any enquires.
* To ensure all service calls are logged promptly onto the system.
* Arranging for Sub-contractors to attend calls and raising purchase orders.
* Update engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor. Update customer websites with engineer ETA and delivery of kit/parts.
Benefits:
* 23 days rising to 25 days + Bank holidays
* Healthcare
* Pension
* Free parking
The successful Service Co-ordinator will have the following related skills / experience
* Good communication skills and a pleasant customer focused attitude
* A working knowledge of A/V installations with some technical knowledge
* Good organisational skills
* Good computer skills
* Good problem-solving skills
* Due to the location, you will need to be a driver with your own transport
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