Overview
Black Country Women's Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services include advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led.
The team: Advice and Guidance Team. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets immediate help and support to make decisions to break free from their abuse. The service will receive referrals from individuals and agencies, assess immediate needs, provide safety advice, and work with other agencies. The integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach.
We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices and live a life free from abuse.
Job Role
Job Title: Senior Information, Advice and Guidance Advisor/Caseholder
Position: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm) based at Head Office, Sandwell
Salary: £29,267 - £33,281.98
Closing date: 22 September 2025
Interviews: All interviews will be held in person
Responsibilities
This role will be responsible for delivering an effective trauma-informed approach to first contact, care and support for clients who are victims/survivors of abuse. The postholder will:
* Provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (defined as no more than 5 days).
* Understand current/historic situations, conduct risk assessment, consider victim impact, and determine next steps.
* Lead in more complex circumstances, manage webchat and other communications, and develop resources for team use and for victims.
* Coordinate partner liaison in responding to victims and work toward set targets for victim outcomes.
* Maintain timely responses to all stakeholders with excellent interpersonal skills, IT confidence, and organised administration.
* Support a smooth first contact relationship with BCWA and contribute to ongoing professional development within the organisation.
Requirements and Qualities
We are looking for a dedicated, self-driven individual who can manage a caseload, provide support to victims/survivors in a fast-paced environment, and demonstrate empathy and safeguarding knowledge. The role offers opportunities for continued professional development within the organisation.
Application and Additional Information
To be considered, click 'apply' to receive a link to an application form, job description, equal opportunities form, and details on how to complete your application. CVs will not be accepted.
Important information for all positions: BCWA is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. An enhanced Disclosure to the Disclosure and Barring Service may be required for details of any previous convictions. Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies: the post holder must be female.
Employment Checks
As a responsible employer, BCWA adheres to safer recruitment practices and all employees are subject to:
* Right to work in the UK — candidates selected for interview must bring original documentation; copies will be taken and destroyed for unsuccessful candidates. A failure to provide correct documents may result in being refused an interview.
* References — two employment references will be sought, one of which should be your current or most recent employer. If you have no employer reference, acceptable alternatives include a professional reference from your centre of study, GP or health visitor, a character reference from someone who knows you, a civil servant from a government agency, or a bank manager.
* DBS checks — all positions are subject to DBS checks at the relevant level.
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