Role OVO-View Location: Hub based! Bristol, London or Glasgow Team: Performance and Insight Salary banding: £45,770 - £60,410 Experience: Previous experience in a data/analytics role, with a proven track record of leading, managing and mentoring a team, including both analysts and technical specialists. Working pattern: Full-Time Reporting to: Kieron Meyrick, Senior Analytics Manager Sponsorship: Unfortunately we are unable to offer sponsorship for this role. This role in 3 words: Insightful, Leadership, Value Top 3 qualities for this role: Architect, Coach, Business Partner Where you’ll work: At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility. All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home. Everyone belongs at OVO At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how: The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation. Through great Data Governance we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely and is accessible to those who need it. Easier to understand performance and workflow data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system. Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees. This role in a nutshell: As an Analytics Manager (Workflow) you’ll be leading a team of Analysts, Senior Analysts and Analytics Engineers within the Performance and Insight function. You will be the crucial link between business strategy and data execution, defining the vision for our MI ecosystem. Your primary focus will be on architecting reliable MI solutions to understand the flow of work across the OVO Operations teams, fostering a culture of technical excellence and innovation, and partnering with senior business leaders to maximise the strategic value derived from our data and insights. You will drive the development of your team and elevate OVO’s overall analytical capability. This is an exciting opportunity to work across a major, progressive utilities business building up a network of allies to identify the gold standards in our data and truly understand cause and effect. A chance to take a proactive role on improving the ways we work with and ingest data within Operations, within this role you will get to marry your skills in analytics and data management to drive solutions to our biggest data and operational challenges, delivering insight that moves the business forwards, creating best in class service for our customers. Your key outcomes will be: Business Partnering to Create Future Value from Insight Workflow Management: Be able to tell a connected story of workflow across OVO, joining together complex independent processes that tell the story of our customer journeys. Demand Planning: Understand the business needs for future reporting through weekly stakeholder meetings and ad-hoc events such as Hackathons. Strategic Roadmap: Create and share roadmaps of planned design and delivery work of new MI reporting and dashboards against a System of MI for each functional area. End-to-End View: Connect all partner functions' MI within the end-to-end view to clearly show cause and effect for regular data. Actionable Insight: Articulate the demand and potential solutions from partnering as a key input into improvement activities such as goal-mapping and PI planning to support future MI across all Operations. Architecting MI Solutions Governance Champion: Create solutions that strictly match our data governance standards around data quality, interoperability, code version control, data standards, and structures. Quality Assurance: Ensure close collaboration with the Core Tech and Compliance teams to build accurate first-time MI. Automation: Build in automation from trusted data sources using our data governance standards to enhance reliability and efficiency. Thought Leadership: Collaborate with top leadership (Directors and C-suite) in shaping their domains, particularly from an MI perspective. Creation of MI Tooling and Reporting Self-Serve Generation: Drive BI-driven insight generation, KPI tracking, and scorecards for stakeholders at each level of our organisation with the aim of reducing ad-hoc requests and removing redundant MI. Pipeline Management: Oversee the creation of processes that run regularly and require aggregation of multiple data points, to generate reports, dashboards, and visualisations. Provide maintenance and support for these processes, ensuring errors are quickly addressed using monitoring tools such as Dataform or Monte Carlo. Regulatory Reliability: Deliver Regulatory reporting that is accurate, automated, and meets requirements, working in partnership with our central Regulations team to assure quality. Leadership Talent Development: Create a clear development & career path for all analysts in the team with targeted investment in the team’s technical skills. Collaborative Environment: Foster a Collaborative Environment by encouraging open communication, teamwork, and knowledge sharing among team members to leverage diverse perspectives and expertise. Innovation and Adaptability: Promote Innovation and Adaptability by encouraging the team to stay abreast of industry trends, emerging technologies, and innovative practices, fostering a culture of adaptability and continuous improvement. Impact Measurement: Measure and Communicate Impact by developing metrics to evaluate the effectiveness of the team's output and regularly communicating the value and impact of market intelligence insights to key stakeholders, demonstrating how MI contributes to achieving business objectives. You’ll be a successful Analytics Manager here at OVO if you… Are a proven people leader who can coach, mentor, and strategically develop a team of diverse analytical and technical talent. Are an MI Architect who can translate high-level business problems into well-governed, scalable, and automated data solutions. Excel at senior stakeholder management, comfortable collaborating with Directors and C-Suite to shape their priorities using data-driven thought leadership. Have deep technical literacy across the modern data stack (SQL, cloud data platforms, version control, BI tools like Tableau/Looker Core) to effectively guide a technical team. Are a strategic planner who can build and execute a compelling roadmap for MI delivery, governance, and the future adoption of new tools like AI/ML. Are passionate about OVO’s mission and committed to using performance insight to drive measurable business value. Let’s talk about what’s in it for you We’ll pay you between £45,770 and £60,410, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission. You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash. Here’s a taster of what’s on offer: For starters, you’ll get 34 days of holiday (including bank holidays). For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible