Third Line Desktop Support Engineer, Lincoln
Serco is currently recruiting for a Desktop Lifecycle Specialist to join our team in Lincoln County Council. The role focuses on End User Desktop/Mobile and Cloud technologies.
You will handle all aspects of the desktop lifecycle within BAU and report to the Tech Services Team Leader.
Key Accountabilities
* Provide technical expertise to internal customers.
* Troubleshoot and remediate issues with MEM/MEMC within SLAs.
* Implement and configure technology solutions aligned with design, security, and operational goals, collaborating with project teams for smooth transition into service.
* Serve as subject matter expert for MEM/MECM (Intune / SCCM).
* Guide and mentor operational teams.
* Maintain currency in relevant technology skills and knowledge.
Requirements
* Experience with configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles, etc.).
* Provide specialist knowledge to BAU teams.
* Strong communication, troubleshooting, and analytical skills.
* Excellent customer service skills.
* ITIL knowledge is preferable.
* Ability to generate and present technical reports.
* Knowledge of MS Defender is preferable.
* Key Technologies: Conditional Access, Configuration Profiles, PowerShell.
What We Offer
* Up to 6% contributory pension scheme.
* Benefits supporting health and wellbeing, including Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme, and more.
* Access to discounts and deals such as Merlin Attractions, mobile phone discounts, cinema discounts, leisure and hospitality discounts.
* A positive culture and supportive team passionate about diversity and inclusion.
* Serco discounts on entertainment, shopping, mobile plans, and leisure memberships.
* Interesting and fulfilling work.
* Opportunities for professional and personal development through training and coaching.
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