Customer Success Manager
The Role
Our client is a rapidly growing and extremely exciting business within the HR Tech space. They’re looking to hire a Customer Success Manager to play a key role in building strong client relationships and ensuring users get maximum value from the service.
🚀 Key Responsibilities:
* Onboard new client accounts with clear training
* Understand client needs and how they run their business
* Respond to ad hoc queries both on the telephone and by email
* Analyse usage data in order to perceive a client’s adoption, and any usage gaps, so you can drive more adoption
* Ensuring customers continue to see value in the product, and the benefits to them
* Build customer relationships and implementing successful strategies that will enhance customer journeys
* Work closely with internal stakeholders
* Adopt and maintain our customer CRM system
🌟 Required Skills and Qualifications
* Minimum of 2 years in a customer success role at a SaaS business
* Excellent written and verbal communication skills
* Strong ability to multitask, organise, and prioritise work effectively
* Able to communicate clearly with customers, and create strategies that grow platform adoption
* Able to travel across the North of England to visit clients
📦 The Package
* Base salary of £40,000-£50,000
* OTE of an additional £5,000-£10,000
* Pension
* Private healthcare