Digital Service Manager (Interim)
The Role
As part of our Digital, Data and Technology team, you will lead digital service teams across:
* Product Development & Application Support
* Geospatial Services
You will play a key role in ensuring our digital services are reliable, efficient, and continuously improving.
Key Responsibilities
* Take ownership of live digital services and ensure their smooth operation
* Act as an escalation point for incidents, problems, and service requests
* Work closely with council services to reduce failure demand
* Use feedback from residents and staff to improve digital experiences
* Ensure services meet information governance, data protection, and security standards
* Lead and deliver service improvement projects using project management skills
* Manage suppliers and oversee budgets
About You
* Strong experience managing digital teams and services
* A track record of delivering and improving live digital products
* Excellent stakeholder management and relationship-building skills
* Experience with the Microsoft technology stack
* A background in development (desirable)
Working Arrangements
Hybrid working, with a combination of remote and on-site work
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