JOB DESCRIPTION
Ecolab’s Rapid Bio-Decontamination Service (RBDS) provides high level disinfection of pharmaceutical and healthcare areas using hydrogen peroxide vapour. Operating globally, our team works with all leading pharmaceutical and personal care companies, and their associated research partners, to enable the production and delivery of medicines, treatments and advanced therapy’s. In this highly regulated and audited industry our service team must operate with appropriate technical and regulatory knowledge to give the customer confidence in our effectiveness, regulatory compliance and, above all, safety.
We must also be able to respond to our customers changing demands and timescales to ensure that the service we provide delivers meaningful value, above and beyond the decontamination itself.
Overview of the role
Our UKIE business is seeking a service Supervisor to join the Ecolab RBDS team. You will be responsible for all aspects the field operations team covering the UK and Ireland and when the operate in other territories. Our high Standards of service will be set and maintained by you through every aspect of the service delivery and customer contact. Equally you will be responsible for direct management of our field service team covering scheduling, training and development plans ensuring that we are correctly resourced and trained to meet our customers needs.
Although highly regulated and technical, this is a fast paced environment requiring a high degree of flexibility and problem solving. Building close working relationships with other territory supervisors, technical experts and equipment specialists will be essential to success in this role. The role is primarily officed based but will occasionally require customer visits or audits on service delivery.
Main responsibilities:
1. Direct management/responsibility for the performance of the technicians both individually and as a team
2. Team compliance with corporate safety and operational policies
3. Ensuring vaccination/travel requirements are met for service delivery
4. Allocation of resources and technicians to ensure projects can be completed according to customers requirements
5. Technical sales support and quotation creation
6. Direct customer support for technical, scheduling and service questions
7. Administration and checking of customer order status and liaising with customers to ensure correct account information is in place
8. Customer visits for long term contract review meetings
9. Management of office support personnel to ensure technical/service reports for customers
10. Hosting customer audits/visits
11. Enabling service delivery through problem solving
12. Representing the interests of the team in corporate meetings
13. Attending on site customer visits as required.
Essential skills :
14. Excellent organisational skills and a proactive attitude
15. A confident and professional communicator - both verbal and written
16. Good education, ideally to degree level, or with relevant experience
17. 2 years' experience within a service management position, ideally with a team of direct reports
18. Field service systems experience
19. Excellent Microsoft office skills
20. Proven technical ability
Attributes :
21. A passionate belief in exemplary customer service
22. An energetic and positive team player
23. Socially adept with strong negotiation skills
24. A flexible and innovative approach to reactive scheduling
25. Extremely personable, outgoing and resilient
26. Strong administrative experience and detail-focussed
27. Exceptional at building and maintaining relationships
What’s in it for you?
28. Investment in your training and development
29. 25 days holiday plus 8 days Bank Holiday
30. 4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase
31. Pension and 4 x annual salary Life Assurance benefits
32. Bonus opportunity of up to 5%
33. Opportunity to purchase company shares
34. A long-term career within a business that recognises the talent to progress, inclusive of global opportunities
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.