Job Title: Operations Administrator
We are recruiting for an Operations Administrator to work for a well-established group of companies specializing in innovative mobility solutions. These solutions significantly impact people's lives, and the companies are leaders in their field due to their high-quality products and excellent customer service.
The position reports to the Operations Manager.
Main Duties:
1. Serve as the first point of contact for customers regarding delivery and service call queries.
2. Carry out fault diagnostics on products when required.
3. Handle general enquiry calls.
4. Prepare all relevant paperwork for installation teams to complete deliveries.
5. Scan and upload documentation to ensure accurate records.
6. Create and generate invoices for products sold, including chargeable remedials.
7. Maintain customer files according to company policies.
8. Show empathy and understanding towards customers.
9. Respond professionally to incoming calls, providing high-quality service.
10. Collaborate closely with other departments and the engineer/delivery team.
Skills and Experience:
* Excellent communication skills.
* Passion for dealing with customers and the public.
* Ability to work as part of a team.
* Previous experience handling a high volume of calls.
Salary and Hours:
Salary is approximately £23,000 to £24,000.
Full-time, 35 hours per week, rotating shifts:
* 8:00am - 4:00pm
* 9:00am - 5:00pm
* 10:00am - 6:00pm
Includes one Saturday shift per month, paid at overtime rate, from 9:30am to 2:00pm (current pattern every 4th week). This is paid at single time.
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