Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, and Zynga.
The Company is seeking an outstanding Global Support Administrator I to provide on-site and remote technical support for our UK and international offices. The role is on-site and may require visiting other studios within the UK whenever necessary.
The Challenge
Take-Two is looking for a hands-on Global Support Administrator I with a deep level of technical insight and ability, to work closely with a variety of technology teams. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two, 2K and Zynga as a Global Support Administrator I.
What You’ll Take On
* On-site contact for technical operations and support of all production environments.
* Ensure all client requests and operational problems are updated/resolved within a timely manner.
* Assist with offsite events including setup, event support, and teardown.
* Passionate about delivering outstanding client experience and support.
* Inquisitiveness and ambition towards looking for opportunities to automate and improve service.
* Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
* Assist with employee on-boarding ensuring new staff is ready to work on day one.
* Maintain inventory/asset management for company provided equipment and software.
* Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences.
* Able to work independently and respond promptly is vital, sometimes including after hours and on weekends.
* Some local travel may be required.
What You Bring
* At least 2+ years of experience in a technical role.
* Proven expertise with OnPrem and SaaS products.
* Knowledge of global support escalation types and needs.
* A commitment to continuous improvement and proactive issue resolution.
* Technical Proficiency: Windows 10, Windows 11, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks, installation and maintenance of workstations and infrastructure hardware.
* Experience using Okta or similar SAML and Two-Factor Authentication solutions.
* Familiar with using SCCM for Desktop OS deployment and software management.
* AirWatch/Intelligent Hub/JAMF or equivalent Mobile Device Management experience.
* Superb communication, team skills, and proactive communications with customer service demeanor and focus on delivering excellent end-user experience.
What We Offer You
* Great Company Culture.
* Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.
* Work Hard, Play Hard.
* Benefits: Private healthcare, Private dental, A double matching pension policy, Employee stock purchase scheme, Eye tests and vouchers towards glasses, Cycle to work scheme, Flu vouchers, Annual health, 4X death in service insurance, Income protection, Workplace Savings, 26 days holiday.
* Perks: Fitness reimbursement, an onsite Gym, an Office bar, employee discount programs, free games & events, stocked pantries and a dog friendly workplace.
Take-Two Interactive Software, Inc. and its affiliates and group companies (“T2”) is proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.
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