Below is a refined version of the job description, focusing on clarity, structure, and removal of redundant content:
Job Title: Customer Service Adviser
Client: Advance Northumberland
Location: Ashington, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Overview
As a Customer Service Adviser within the Homes team, you will be the first point of contact for tenants, handling inquiries via phone and email, scheduling repairs, and maintaining accurate records. You will contribute to delivering excellent tenant service and support the organization’s broader goals of community regeneration and economic development.
Key Responsibilities
1. Respond to tenant inquiries promptly and professionally.
2. Coordinate and schedule repairs with tenants and contractors.
3. Manage administration related to tenancies, including documentation and data entry.
4. Prepare regular reports on customer satisfaction, call volumes, and KPIs.
5. Ensure all records comply with data protection standards.
6. Provide cover for team members during holidays or absences.
Candidate Profile
Ideal candidates are confident communicators capable of managing high volumes of work with professionalism. Part-time applications are welcome; please specify preferred working hours.
Minimum Requirements
* Experience in customer service or tenant liaison roles is preferred.
* Excellent communication and organizational skills.
* Ability to work collaboratively within a team.
Additional Information
Advance Northumberland values diversity and is committed to creating an inclusive environment. We offer competitive salary packages, benefits, and opportunities for professional development.
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