Retail Deputy Manager
As a Deputy Manager, you play a vital role in supporting the Store Manager to lead the team and deliver an exceptional customer experience. You'll help drive commercial performance, maintain high operational standards, and step up to lead the store in the Store Manager's absence. You'll be a role model for the team – motivating, coaching, and ensuring every shift runs smoothly. Your mission is to deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions—whether it's discovering new products they’ll love or finding the perfect gifts for someone else. By getting to know their interests or shopping mission, you'll be ready to recommend things that surprise, delight, and inspire them. You'll also play a key role in keeping the store well‑stocked, tidy, safe, and welcoming. Alongside your teammates, you help create an environment where everything runs smoothly and everyone feels supported and included in the team.
Your Mission
- Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets.
- Take ownership of key operational areas such as stock management, merchandising, and compliance.
- Lead by example on the shop floor, setting high standards for service, presentation, and teamwork.
- Coach and develop team members, providing feedback and support to help them grow.
- Step up to manage the store in the absence of the Store Manager, ensuring smooth day‑to‑day operations.
- Support recruitment, onboarding, and training of new team members.
- Monitor store performance and contribute ideas to improve sales and efficiency.
- Ensure health & safety, cash handling, and loss prevention procedures are followed.
- Foster a positive, inclusive, and high‑performing team culture.
Skills & Behaviours
- Experience in a supervisory or team leadership role within retail or customer service.
- Strong communication and interpersonal skills.
- Confident in leading a team and making decisions.
- Organised and able to manage multiple priorities.
- Customer‑focused with a passion for delivering great service.
- Flexible and reliable, with a hands‑on approach.
- Experience in a high‑volume or value retail environment.
- Familiarity with retail systems and reporting tools.
- Experience supporting recruitment, training, or performance management.
Benefits
- 25% Colleague Discount.
- Access to MyWorks for exclusive online discounts.
- Family Friendly Leave with enhanced maternity, paternity, and adoption pay.
- 33 days holiday, including bank holidays, with increase for long service.
- Can‑Do Academy for skill development.
- Stream: early access to 50% of wages.
- Share Scheme to own a piece of The Works.
- 24/7 support through Retail Trust Charity for Employee Assistance Programme.
- Healthcare Cash Plan.
- Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
