> Description About Premier IT Solutions: With over 30 years of experience and knowledge in the technology and business industry, we have become known for managing our tailored managed IT services. Both sales and technical teams work hand-in-hand to understand and listen to your issues, business processes and more importantly the aspirations of your business in order for us to help you achieve your tech and business goal. Every IT project we deliver must meet our client business requirements by utilizing and providing tested and proven technology. We value our clients as our business partner. Our services cater for a simple start up to 500 user companies, were we offer tailored managed IT support, covering server & VMs, desktop, network, security, mobile and remote facilities to keep you connected to your business 24×7. Premier IT Solutions proactively manage and monitor simple and complex IT infrastructure environments and IT outsourcing coupled with a 24/7 remote help desk service, available to our clients. Responsibilities: Providing end-user, desktop support Supporting and maintaining MS server/desktops/laptops Supporting and maintaining Office 365 solutions Escalating IT issues within the team where necessary Setting up and configuring new laptops and desktops Installing authorised software to laptops and desktops Troubleshooting desktop and system problems, diagnosing and solving hardware/software incidents/problems Incident management Provide exceptional service support to the business Work to SLA thresholds for incidents, requests and problems Desirable skills: Excellent communication skills and a strong communicator at all levels including at senior business level Has excellent attention to detail Remains calm and clear headed under pressure Excellent organisational and prioritisation skills Proactive approach to work and to continuous improvement Works within the team and assists others, where required, to achieve a common goal Listens to and is open to ideas and suggestions from others Uses initiative to ensure that high importance deadlines and SLAs are met Takes every opportunity to go the extra mile for the company Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 9am - 5.30pm Benefits: Remote working Regular team outings Pension Employee benefits scheme Future prospects: Possibility of full time employment. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.