Company Description
Tialis is a specialist provider of IT Managed Services, we have 30 years of experience delivering IT projects; professional services; and end-user device lifecycle management. With 280 security cleared engineers, our onsite and field engineers help large corporates ensure devices and critical IT services are maintained and running smoothly, with additional services including remote support, tech bars and IT vending machines.
We also manage the lifecycle of end user devices from build and delivery for new starters to repair and disposal, with emphasis on data security and compliance our dedicated facilities are ISO 27001 complementing our ISO 9001, 14001, and Cyber Essentials Plus certifications.
Role Description
This full-time role as a Sales Support Manager, is a hybrid role, working from our Dartford office facilities two days a week.
The Sales Support Manager plays an important role in assisting the sales team to ensure smooth and efficient
operations, handling administrative tasks, managing customer records, preparing reports, coordinating with internal
teams, and ensuring excellent customer service throughout the sales cycle. Establishing close customer relations, the role is instrumental in developing further opportunities for the business to grow.
Key Responsibilities:
Customer & Sales Support:
• Respond to client queries and resolve issues in a timely and professional manner.
• Process Purchase orders and raise invoices.
• Maintain and update customer databases and records.
• Provide after-sales support, including handling logistics and order updates.
• Support the onboarding process for new clients.
• Understanding of the contract renewal process.
Sales Team & Operations Support:
• Support sales team by handling correspondence and scheduling meetings.
• Collaborate with other teams to ensure smooth operations.
• Assist with the creation of sales reports and presentations.
Data & Document Management:
• Maintain organised filing systems for company documents.
• Compile, analyse, and report on sales data to support business decisions.
Knowledge/Experience/Qualifications:
• Microsoft Office
• CRM
• Commercial Awareness
• Previous Industry/Sales operations experience would be helpful
• Previous customer service experience
Behaviour/Attitude:
• Team Player
• Good confident communicator
• Co-operative & Flexible
• Attention to detail
• Able to work under pressure
• Customer focused
• Proactive
• Organised
• Diplomatic
• Aspirational, seeking career progression
Skills:
• PC Literate
• Prioritisation
• Decision Making
• Communication