Job title: Workplace Experience Manager
Department: People
Reports to: Head of People Transformation and Projects
Work Location: Reading, with occasional travel to London, Hamilton and York
Job Purpose
As we bring Trustmarque Group and Ultima Business Solutions together, the Workplace Experience Manager will play a pivotal role in shaping the foundation of our workplace experience across all UK and international locations.
This role blends facilities management, employee engagement, and workplace operations, ensuring our offices foster a unified culture of collaboration, high performance and belonging. You will be responsible for developing the workplace experience strategy, overseeing day-to-day facilities operations, and driving initiatives that make our people feel proud of where they work.
This is a newly created role, ideal for someone who can balance operational discipline with creativity and a strong people-first mindset.
Key Accountabilities
* Oversee day-to-day management of all office sites, ensuring safe, compliant and efficient operations.
* Manage relationships with landlords, contractors, maintenance providers and security services.
* Conduct regular audits of office utilisation, compliance, equipment and building standards.
* Maintain, monitor and improve workplace processes, SLAs, and service quality.
* Support office moves, redesigns and workplace configuration projects.
* Ensure full compliance with UK H&S legislation and internal policies, including risk assessments and building checks.
* Maintain business continuity standards across physical sites (e.g., fire safety, first aid cover, emergency procedures).
* Collaborate with Sustainability and GRC teams to implement environmentally responsible practices
* Manage all workplace-related contracts and supplier relationships, ensuring cost-effectiveness and quality.
* Oversee workplace budgets, forecasting and spend tracking.
* Create and embed an “Office Proud” ethos across all MergeCo locations.
* Partner with Internal Comms, L&D, ERGs and the People team to activate culture and engagement initiatives in the workplace.
* Plan and deliver onsite staff events and activities in line with the wider People strategy
* Provide leadership with workplace trends, utilisation data and recommendations to support a hybrid working approach.
Person Specification
Professional Experience, Skills and Attributes
* Proven experience in facilities management, workplace operations, or employee experience roles (ideally multi-site).
* Strong knowledge of health & safety compliance, building operations, and contractor management.
* Excellent stakeholder management skills, with the ability to influence at all levels.
* Passion for culture, engagement and employee experience.
* Highly organised and operationally disciplined
* Ability to design and deliver workplace initiatives that drive connection and collaboration.
* Strong communication skills, both written and verbal.
* Knowledge of basic budgeting and procurement processes.
* Comfortable navigating change and ambiguity in a fast-paced environment.
* Experience within a scaling or transforming business, ideally post-merger is desirable