My client is looking for an experienced Customer Experience Executive to join this boutique developer at a very exciting time for the business.
Working closely with the Customer Care Manager, Customer Care Assistant, and technical team, you will be the first point of contact for logging and managing defects, liaising with site teams, and ensuring issues are resolved quickly and efficiently. This is a role that will evolve as new developments start to complete you'll be responsible for managing handovers an completions.
This role will include travel to sites across Kent and the Sussex boarder so candidates must have a full driving licence and be comfortable travelling to site.
Key Responsibilities
* Log, track, and coordinate customer defects using systems such as COINS and Clixifix
* Liaise between customers, contractors, and site teams to ensure timely resolution of issues
* Communicate professionally with high-end clients, keeping them updated throughout the process
* Coordinate maintenance works with the on-site team of two, ensuring smooth scheduling
* Provide administrative support to the wider customer care and technical teams
* Visit developments and head office as required (travel expenses covered at 45p per mile)
* Support with customer handovers, home demonstrations, and ensuring a premium client experience
About You
* Previous experience in a customer care or coordination role within housebuilding or construction is essential
* Confident, well-presented, and able to communicate effectively with clients at all levels
* * Strong organisational and problem-solving skills with the ability to manage multiple priorities
* A collaborative team player, but also comfortable working independently
* Flexible to split time between home working, site visits, and occasional days in head office
* Able to handle high-end clients with professionalism and discretion
What's On Offer
* Salary £35,000 - £37,000 depending on experience
* Mileage paid at 45p per mile for travel between office and developments
* Monday- Friday, 8:30am - 5:30pm working hours
* Up to 2 days working from home each week
* Pension Contributions
* Exposure to prestigious developments and high-profile clients
* Fantastic team culture and collaboration opportunities for growth as projects expand