Shangang Keji Industrial CO LTD is seeking an experienced Service Delivery Manager in Doncaster to lead live service delivery and improve service function operations. You will manage 1st and 2nd line support teams, ensure service performance meets SLAs, and help raise customer experience standards. Flexibility for out-of-hours escalation and some international travel is required. This leadership role offers an impactful opportunity to shape service delivery as the business grows.
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