Overview
IT Specialist - 1st/2nd Line Support
East Kilbride, Glasgow On-site Permanent
28,000+ excellent benefits
We are recruiting a IT Specialist (2nd Line Support) to provide hands-on technical support across a busy manufacturing site in Scunthorpe.
This role is ideal for an experienced IT Support Engineer / 2nd Line Support Analyst with strong Microsoft and networking knowledge who enjoys resolving incidents, supporting infrastructure, and delivering excellent customer service.
The Role
* Provide 1st and 2nd Line IT Support to site users
* Investigate and resolve issues across Windows 10/11 and Windows Server 2016/2019
* Support Cisco switching, WiFi and network connectivity (DNS, DHCP, NAT, Group Policy)
* Maintain and administer Active Directory and Microsoft 365 / Office 365
* Support backup technologies and infrastructure systems
* Troubleshoot VOIP, printers, copiers and end-user hardware (laptops, desktops, phones)
* Manage tickets via Jira Service Desk, ensuring SLAs are met
* Escalate complex issues where required
What We're Looking For
* Proven experience in 2nd Line Support / IT Support Engineer role
* Strong knowledge of Windows 10 and Windows Server environments
* Experience with Cisco switching or networking (CCNA / Network+ desirable)
* Understanding of DNS, DHCP, Group Policy and core infrastructure technologies
* Experience supporting hardware, printers and user devices
* Excellent communication and problem-solving skills
Desirable
* Firewall technologies
* Hyperconverged infrastructure
* Experience in a manufacturing or site-based environment
Why Apply?
* Broad technical exposure across infrastructure and networking
* Hands-on role with real ownership of incidents
* Opportunity to develop networking and infrastructure expertise
If you are a proactive IT Support Specialist / 2nd Line Engineer looking for your next challenge in East Kilbride we would love to hear from you. Apply today!
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