Title: Night Porter
Our mission at Mercure Oxford Hawkwell House Hotel is to create memorable moments for our guests by connecting hearts from arrival to farewell.
As part of our team, you can enjoy:
* Free night stays in our UK hotels and 50% discount at any Accor Restaurant (T&C applies)
* Discounted hotel rates worldwide in Accor Hotels
* Continuous learning and development through Accor Academy
* Support for your wellbeing in professional and personal life
* Opportunities across 5000 hotels in over 100 countries
* Participation in initiatives for a more inclusive and sustainable world
* And many more benefits and perks aimed at helping you grow and express your personality
As our next Night Porter, you…
Will be the welcoming face of Mercure Oxford Hawkwell House Hotel during the night, ensuring guest well-being and adding a personal touch to their stay.
Assist in the general running of the hotel at night and support other departments in preparing for the next day.
Be an autonomous and passionate individual committed to improving the hotel's service quality.
Conduct night audits and safety checks to ensure guest and staff safety.
Possess strong guest relations skills, capable of recognizing and attending to all guests, including those requiring special attention.
A little more information:
You will receive training in all front-of-house functions and safety procedures, supporting your success in the role.
Join our friendly team of 11 talents. The hotel features 77 bedrooms, 3 meeting rooms, a breakfast room, restaurants, and a bar.
Fluency in English is required to best serve our guests.
To help you understand the guest experience, we will arrange a one-night stay for you to experience this firsthand.
Interested? We would love to hear from you. Get in touch!
By working at Mercure Oxford Hawkwell House Hotel, you become part of the global Accor network. With us, you can be authentic, work purposefully, grow, learn, enjoy, and explore limitless opportunities. Discover our talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.
Our commitment to Diversity & Inclusion:
We are an inclusive company aiming to attract, recruit, and promote diverse talent, fostering an environment where everyone feels they belong.
About the job…
* Permanent position
* 40 hours per week
* £12.71 per hour (depending on experience)
* Immediate start
* Location: Mercure Oxford Hawkwell House Hotel (OX4 4DZ)
* Please send your CV to Hsu.HlyanHtat@accor.com
Qualifications
* Customer service skills
* Ability to work independently
* Ability to work well with others
* Physical fitness and endurance
* Excellent verbal communication skills
* Active listening skills
* Ability to accept criticism and work under pressure
Additional Information
Your team and working environment:
Mercure Oxford Hawkwell House is a 4-star hotel located in the quiet village of Iffley, Oxford. The hotel features a breakfast area, bar, lounge, and restaurant.
Our commitment to Diversity & Inclusion:
We are an inclusive company dedicated to attracting, recruiting, and promoting diverse talent.
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