Customer Resolution Manager - Manufacturing
Huddersfield
£42,000 - £45,000
My client, a Global B2B manufacturer specialist, is seeking an experienced Customer Service Office Manager thast is experiened with end to end resolution.
You will need to be able to demonstrate that you have successfully resolved a high volume of customer issues - some escalated that have incorporated liaising internally with senior manageemt to obtain resolution for the customer from a product production and quality perspective.
The position would ideally suit a resolution manager that has experience managing and evaluating trends within a customer service team and offfering continuous imorovement solutions. Not only for the customer but also the team you are managing.
You will need to have exposure with challenges and time restraints that often occur within a manufactruing environment.
Confidence to manage a small but very busy team of 4 covering aftersales customer support and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.
You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I a...