As a Bookings Coordinator, you will be responsible for ensuring that transport and depot bookings are accurately created and managed in line with SLA requirements. You will manage booking amendments, supplier setups, stock receipting, and query resolution, collaborating with key stakeholders to maintain efficiency and compliance. Additionally, you will support administrative tasks, generate reports, and provide training to colleagues while driving best practices across booking operations.
What I am accountable for
1. Make bookings (Imports & Domestic): Create bookings across all channels including General Merchandise, Argos and Clothing. Ensure all bookings are optimised in line with daily plan and SLA requirements and include Double Drop, Airfreight/Turkey Stock, and Domestic Stock.
2. Amend bookings: Update systems (Domestic & Imports) to reflect changes in ETA to ensure accurate tracking and minimise disruptions.
3. Supplier set-up (Imports & Domestic): Set up suppliers in C3.
4. Administrative tasks, file & data management: Maintain accurate files, archive outdated records, manage audit set up issues, refresh data management, run audits/reports for key stakeholders.
5. Manage ad hoc queries related to booking planning, report setup, stock issues: Handle queries with suppliers, transport teams, commercial teams, merchandisers, supply chain logistics.
6. Stock receipt management: Work closely with relevant teams to resolve issues related to stock receipting while ensuring adherence to inbound requirements.
7. Training and development: Provide training for new colleagues, offer one-on-one support to existing team members as required.
8. Team collaboration meetings: Participate in team project meetings, work closely with CFT Planners, manage the administration of clerical tasks.
What I need to know (Essential)
9. Must demonstrate a strong customer focus.
10. Experience in bookings, logistics, supply chain or administration.
11. Strong understanding of booking systems like Tops, K&N, C3.
12. Knowledge of stock management, inbound logistics.
13. Ability to liaise with suppliers, transport teams, merchandisers.
14. Excellent organisational, communication, and problem-solving skills.
Desirable
15. Experience in retail or FMCG environments.
16. Familiarity with supply chain distribution, inventory management.
17. Training experience, ability to support colleagues.
18. Experience in process improvements, booking processes.
What I need to show
Own it
19. Always do what you say you'll do, suggest solutions to problems, spot them.
20. Ask questions and contribute honestly in discussions and conversations.
21. Prioritise your work in line with teams and project goals.
Make it better
22. Willing to try new approaches in order to improve and simplify
23. Embrace variety and open to opportunities to transfer your skills to new challenges
24. Seek information to better understand your role and how teams around you operate
25. Act on feedback you receive and give accurate and timely feedback to others
Be human
26. Show care and respect to everyone
27. Seek opportunities to connect with others and build trusted relationships
28. Walk in the shoes of your internal and external customers, considering their needs in all you do.
Support we will provide
29. On-the-job specific training.
30. Access to full personal development tools, such as Bitesize talks, online self-development tools, and internal mentoring.
We’d all like amazing work to do, and real work/life balance. That’s waiting for you right here. Supply Chain and Logistics are the engine room for getting thousands of products from farms and factories, through the business and to our millions of customers every day. We plan around events from barbecue weekends to Sunday roasts, and who wants oven-ready cauliflower cheese to those who prefer to make it from scratch. Insight and data are everything. But so is judgement — if there’s an issue or ambiguity anywhere, we’re the first to spot it. There’s a big transformation going on. That calls for people who champion change, bring others with them, collaborate and communicate. Because those people can go a very long way.
We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:
Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 5% of salary, depending on how we perform.
Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.
Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.
Please see for a range of our benefits (note, length of service and eligibility criteria may apply).