Job Overview
To supervise a team of up to 20 Cleaning Operatives to ensure we deliver the service level requirements for the contract. The job holder will be responsible for ensuring compliance in line with the BICS industry standards as well as ensuring all Health and Safety requirements associated with the working environment are adhered to.
Main Duties
1. Carry out day to day management of your teams planned and unplanned absences, probation reviews, performance management, conduct and investigations in line with Mitie Policies and Procedures.
2. Responsible for ensuring resource levels are maintained to the agreed operating levels
3. Perform stock taking of all consumables and place orders via the approved internal process
4. Carry out daily pre-job briefs and post job reviews and ensure all learning is cascaded to the wider team
5. Perform regular inspections of working areas and audits in line with compliance schedule
6. Be a point of contact for all client related enquires and requests
7. Observe and ensure all client compliance, standards and expectations are adhered to.
8. Carry out toolbox talks, risk assessments briefings and on the job refresher training.
9. Provide support across the contract to ensure resilience is maintained
10. Coordinate complaints and feedback for your area of work and following escalation routes if required
11. Solve operational problems and identify suitable solutions in line with service delivery
12. Provide support and guidance regarding safe operation of machinery and equipment, cleaning standards and general health and safety practices including issuing of PPE and lone working arrangements.
13. Ensure Cleaning Operatives are engaged and kept up to date with area specific updates and personal development
14. Ensure team welfare is of a high standard including break facilities, rotation of staff where appropriate, equipment is in good order and suitable for the task.
15. Proactively participate in furthering your development, maintaining growth in skills and knowledge deemed essential to the role.
What we are looking for
Supervisory experience preferred - although training will be given
IT Literate
Ability to communicate at all levels
Ability to work on own and as part of the wider team
Working knowledge & understanding of health and safety policies
Represents Mitie's values on site by being presentable, uniformed, affable and helpful always
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .