The Best Connection are currently seeking experienced call handlers/customer service handlers for our client in the Mansfield area, who delivers an exceptional customer journey!
You will love a challenge, problem solving, working hard and smartly to deliver the best
possible outcome. It is part of you to provide the best service and excel with building
customer rapport...
Working within a busy working environment, the responsibilities of the role will include:
* Working with customers, clients, and colleagues to manage all aspects of the customer's
journey - inbound & outbound calls will be the main role of the job.
* You will provide support, and take ownership to drive the claim forward meeting every
element of customer need, escalating problems to other members of the team.
* Data entry / use of computer software, utilising live chat to communicate with clients, liaising with internal departments.
* Previous claims handling experience would be hugely advantageous but not essential.
The ideal candidate will be able to:
* Have a great knowledge of problem solving
* Work hard to deliver the best possible outcome, and provide the best service
* Excel at building rapport with customers
* Deliver a high standard of customer service and communication
* A proven track-record of strong punctuality and reliability
Working hours:
* An 8 hour shift worked between 8am - 6pm, as well as a Saturday required on a rota basis 9am - 1pm.
* Pay rate is £12.21 to begin with, however there is also the potential of a pay increase, following a successful probation period or previous experience within a similar role/industry
A full CV will be required, followed by an interview directly with the company!