Join to apply for the Online Assistant role at Sainsbury's
Working in our stores: our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Online Assistants, you’ll deliver a joyful shopping experience for our online customers, so they get everything they shopped at Sainsbury’s for.
What you’ll be doing
* Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock
* Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
* Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers
* Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help
* Build knowledge about our products, services and promotions to provide recommendations
* Working flexibly across the store as required
Eligibility
* You must be above the school-leaver age in your country (school leaving age - GOV.UK)
* If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age
* You must have Right to Work eligibility in the UK
What makes a great Sainsbury’s Colleague
* Happy with early morning starts (as most shifts start at 4am) and working in a fast-paced, physical and high energy environment, often on your own but also thrive in being part of a team
* Friendly and welcoming with a genuine enthusiasm for helping customers
* Enjoys working in a fast-paced, physical and high energy environment, using initiative to solve problems and taking responsibility for owning tasks
* Always ready to work flexibly and productively to a high standard across the store
* Comfortable learning to use new digital tools and technology and moving shopping containers up to 15KG
* Great attention to detail, keeping the store clean and clutter-free, always looking to create the best shopping experience for customers
Working for us has great rewards
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day
* Free food and hot drinks for Colleagues in all our stores
* Generous holiday entitlement based on hours worked, plus maternity and paternity leave
* Pension – employer matches between 4-7.5% of pension contributions
* Sainsbury’s share schemes – buy shares at discounted prices
* Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers and more
* Wellbeing support – including free access to our Employee Assistance Programme
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. Our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide resources to help our colleagues understand and support their roles and their teams. Our internal networks seek to ensure true representation for everyone and to remove barriers colleagues may face. We offer development opportunities, including mentorship, training, and career progression pathways, and celebrate diversity through initiatives and events. If you would like to learn more about our commitment to inclusivity, please take a look here.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Marketing and Sales
* Retail
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