Are you a proven leader in service management within medical devices, clinical diagnostics, or life sciences? We’re seeking an experienced UK Service Manager to work for a leading Instrumentation manufacturer. You will be responsible for a large, high-performing team, driving operational excellence and customer satisfaction across the UK. About the Role: Oversee all aspects of instrument installation, maintenance, and technical support, managing a team of 4 team leaders responsible for 40 engineers, tech support team and service admin team leader. Directly manage 5 technical support staff providing 1st-line customer support via phone and email. This is a hybrid role with 3 days a week on site at the company's Hertfordshire site and 2 days WFH. Lead day-to-day service operations, ensuring high performance, continuous improvement, and strong collaboration with sales, technical support, customer service, and finance. Drive service revenue and operational efficiency, meeting business targets and KPIs in a fast-paced, high-pressure environment. Implement new initiatives to standardise and enhance service delivery and customer experience, working closely with EMEA teams. What We’re Looking For: Minimum 5 years’ experience managing service teams in a relevant sector (Life Science, Clinical Diagnostics, Medical etc) —no junior candidates. Strong track record in team and instrument performance, financial management, and delivering measurable results. Excellent communication, leadership, and collaboration skills, with experience handling demanding customers. In-depth understanding of service activities, KPIs, and revenue impact. Open-minded, adaptable, and able to work as part of a wider EMEA team. Willingness to travel across the UK and work from home as needed. Why Join? Competitive Base salary, 10% bonus, company car, pension, healthcare, and more. Be part of a collaborative, innovative team that has a real impact on science and healthcare. Join a successful UK service team, reporting to the Regional Service Manager, EMEA. Ready to lead a large, dynamic team and make a significant impact? Apply now to join a high-performing organisation at the forefront of science and healthcare.