About Us
At Voyager Coffee, we're a small but passionate team on a mission to make the UK better through coffee. Based on the edge of Dartmoor, we hand roast sustainable, award-winning coffees for a wide range of customers: from independent coffee shops and mobile trailers to restaurants, hotels, and home brewers.
We care deeply about people and planet, and we love to partner with those who share our values. With a passion for the outdoors, adventure, and sustainability, we are united by the belief that great coffee brings people together and fuels better days.
General
We are looking for a Customer Service Coordinator who is as passionate about coffee as we are. This role is central to our office, coordinating customer orders and supporting the wider team while also joining in at events where we come together as a team.
This is an office-based role, but you'll also have the opportunity to learn how to make exceptional coffee and deepen your understanding of the journey from ground to cup. We're looking for someone with great energy, curiosity to learn, and a proactive approach to supporting customers and colleagues.
Essential Skills & Traits
* Genuine interest in coffee and hospitality, with curiosity to learn the journey from ground to cup.
* Strong customer service background.
* Excellent written and verbal communication skills.
* Excellent IT skills and confident use of Microsoft Office/365.
* Process-driven with strong organisational ability.
* Able to manage multiple tasks effectively with accuracy.
* Energetic, proactive, adaptable, and supportive team player.
Desirable Skills & Traits
* Experience with CRM systems and/or Sage accounting.
* Knowledge of logistics or scheduling.
* Social media or content creation experience.
Main Duties & Responsibilities
* Provide outstanding customer service via phone, email, and in person.
* Process and coordinate customer orders, ensuring accuracy and timely dispatch.
* Manage multiple tasks effectively while keeping attention to detail.
* Support the production and logistics team with scheduling and communication.
* Assist with engineer coordination and technical troubleshooting (full training provided).
* Support technical and equipment service administration.
* Maintain accurate records in CRM and accounting systems.
* Assist with wider business projects and provide support to other teams when required.
* Join the team at events when needed, representing Voyager and supporting activities.
Job Types: Part-time, Permanent
Pay: From £25,500.00 per year
Expected hours: 30 per week
Benefits:
* Casual dress
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Buckfastleigh TQ11 0JL: reliably commute or plan to relocate before starting work (preferred)
Location:
* Buckfastleigh TQ11 0JL (preferred)
Work Location: In person