Overview
3rd Line IT Engineer (Technical Account Manager) – Ringwood (BH24). Up to £39K & great benefits. Join our TAM team and become a trusted advisor for clients with a solid background in infrastructure, cloud services, and endpoint management.
Responsibilities
* Acting as the technical lead for a portfolio of clients, owning their long-term technical roadmap
* Delivering 3rd line support (including on-site visits within your region)
* Designing and documenting technical solutions and infrastructure upgrades
* Leading complex escalations from the Service Desk, providing in-depth troubleshooting and resolution
* Planning, managing, and executing technical projects, ensuring clarity, risk management, and stakeholder updates
* Providing out-of-hours support on a shared rotation basis
What You Bring
* A logical, methodical approach to problem solving
* Excellent communication skills both with clients and technical teams
* Highly organised and able to manage multiple priorities effectively
* Confident managing project timelines and escalating appropriately
* Full UK Driving Licence
Technical Skills & Experience
* In-depth experience with Microsoft 365, PowerShell, MDM/MAM (e.g., Intune), and RMM tools
* Hands-on endpoint management & deployment experience
* Familiarity with vulnerability management platforms (e.g., Qualys)
* Security-conscious mindset, with exposure to frameworks like Cyber Essentials
* Broad infrastructure knowledge (servers, networks, cloud services)
* MSP experience is advantageous but not essential
Qualifications
We value experience, but working toward or holding one or more of the following certifications is a strong plus:
* Microsoft 365, CompTIA, GTIA certifications
* Vendor-specific qualifications (Veeam, Mimecast, NinjaOne, Sophos)
Why entrust IT Group?
As part of the TAM Team, you'll be designing the future of IT for our clients. You'll have the autonomy to shape technical direction while being supported by a team of expert engineers who care deeply about doing things right.
Ready to apply?
Submit your CV and cover letter today. We're excited to see what you can bring to the team.
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