JOSEPH - ASHFORD
ASSISTANT MANAGER
As an Assistant Manager at JOSEPH, you are a key player in creating unforgettable experiences for our customers. You will support daily operations, mentor and empower the store team to deliver results that drive the brands success.
You will show commercial and operational acumen, with leadership skills, that will develop with your journey.
Key Responsibilities:
This will include but is not limited to:
Commerciality & Sales Generation
* Collaborate with the Store Manager to exceed sales targets.
* Develop and refine personal and team sales techniques.
* Drive clienteling initiatives to boost revenue.
* Manage budgets and suggest solutions for underperformance.
* Provide customer feedback with actionable solutions.
* Conduct competitor analysis to enhance offerings.
* Optimise staff scheduling for profitability.
* Identify, coach, and upskill key performers to meet commercial objectives
CRM & Customer Experience
* Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
* Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
* Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
* Leverage data-driven insights to identify and maximise commercial moments, such as:
* Client anniversaries, product launches, and special events to drive engagement.
* Re-engagement strategies for lapsed or VIP clients through strategic outreach.
* Exclusive in-store experiences based on customer preferences and spending behaviour.
* Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
* Lead by example with deep brand and product knowledge.
* Drive high service standards and team accountability.
* Act as an escalation point for customer concerns.
* Uphold luxury service and company values.
Store Operations
* Maintain store and VM standards in line with Guidelines
* Ensure stock movements in and out of store are managed accurately to minimise stock loss
* To support and actively participate in stock take for your store executing any action plan following stock take
* To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
* Ensure compliance with health, safety, and company policies.
* Maintain store upkeep, organisation, and assigned administration.
Key Skills & Experience
* Proven luxury or premium retail experience with strong clienteling.
* Ability to collaborate with corporate stakeholders.
* Commercially driven, with a record of exceeding targets.
* Strong operational, problem-solving, and leadership skills.
* Adaptability in a fast-paced retail environment.
* Effective communicator and team motivator.
* Excellent attention to detail and reliability.
Why work with JOSEPH
As a team member and brand ambassador, you are an integral part of the JOSEPH brand and identity, and we will work to help you build your career within the luxury retail industry. As a member of the JOSEPH team, we also offer as part of our benefits package:
* 33 Days Annual Leave (Full time contracts)
* Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust
* Performance awarded bonus and/or commission scheme
* Generous staff discount towards our luxury JOSEPH products & our multi-brand products
* Access to Sample Sales, Social Events & more!