Microsoft 365 & Infrastructure Engineer (also known internally as Senior IT Engineer / Cloud & Network Engineer) Location - Lancashire / North West (Hybrid) Salary - £30,000 to £37,000 dependent on experience About Us We are a growing IT services business supporting a mix of modern Microsoft 365 environments and on-prem infrastructure. We already have strong desktop support capability and are now looking to bring in an engineer who can take ownership of our cloud, identity, device management, and network infrastructure. This role is ideal for someone who enjoys being the technical escalation point, shaping standards, and helping move environments forward rather than just keeping the lights on. The Role We are looking for an experienced engineer to take responsibility for our Microsoft 365, Entra ID, Intune, and core networking platforms. You will work alongside our desktop engineers, providing technical leadership, handling escalations, and designing and improving customer and internal systems. This is a hands-on role with real influence over how things are built and managed. Key Responsibilities Microsoft 365 / Cloud Administration and optimisation of Microsoft 365 environments Managing Entra ID (Azure AD) users, groups, conditional access, MFA, and security controls Implementing and maintaining Intune for device compliance, configuration profiles, and app deployment Supporting hybrid identity environments (on-prem AD Entra ID) Working with Exchange Online, SharePoint Online, and Teams Networking & Infrastructure Configuration and support of routers, switches, and firewalls VLANs, IP addressing, DHCP/DNS, VPNs, and site-to-site connectivity Troubleshooting complex network and connectivity issues Working with both on-prem servers and cloud-integrated environments Engineering & Escalation Acting as an escalation point for the desktop support team Designing and documenting standards, best practices, and procedures Leading or contributing to infrastructure projects and migrations Improving security posture and resilience across customer environments Essential Skills & Experience Strong experience with Microsoft 365 administration Solid understanding of Entra ID (Azure AD) Hands-on experience with Intune / Endpoint Manager Good networking knowledge (routers, switches, firewalls, TCP/IP) Experience supporting or managing Windows Server & Active Directory Confident troubleshooting complex, multi-layered technical issues Desirable (Nice to Have) Experience in an MSP or multi-tenant environment Security tooling (Conditional Access, Defender, MFA strategies) Backup, email security, or third-party M365 integrations PowerShell scripting Documentation and process improvement experience What We Offer A role where you can genuinely shape the technical direction Varied work across cloud, networking, and infrastructure Supportive team environment with autonomy and trust Competitive salary based on experience Opportunity to grow into a senior or lead technical role